Exceptional Service Experience Coordinator

2 days ago


West Byfleet, Surrey, United Kingdom Pybus Recruitment Full time
Company Overview: Our client is an industry-leading and award-winning employer who prioritizes exceptional customer care. They strive to deliver high standards of quality workmanship while promoting continuous process improvement.

Salary: The annual salary for this role ranges from £28,000 to £32,000 (dependent on experience) with bonus payments based on performance. This amounts to an estimated total remuneration of up to £38,000 per annum.

Job Description: To excel in this position, you will drive the standard in customer care, manage relationships between customers and the dealership, effectively manage the service process, and go beyond process to deliver exceptional customer service. Your primary goal is to provide courteous and efficient reception ensuring a high standard of customer satisfaction.

Key Responsibilities:
  • Drive the standard in customer care with a diverse customer base
  • Manage the relationship between customer and dealership.
  • Manage the service process effectively.
  • Go beyond process in delivering exceptional customer service.
  • Deliver effective value-added sales solutions to customers to ethically promote our client's products and services.

Essential Skills & Experience:
  • Able to handle sensitive and confidential information.
  • Excellent communication and customer service skills with experience handling complaints.
  • Evidence of customer-facing administrative experience.
  • Experience in a selling/customer service environment.
  • Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
  • Evidence of 'Right to Work in the UK'

Benefits:
  • Industry-leading package.
  • 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme.
  • Bonus payments are based on your performance.
  • Pension Scheme & Life Assurance.
  • Ford Privilege vehicle purchase scheme.
  • Discount on Service, Bodyshop, and Parts.
  • 1 day each year to volunteer for a charity of your choice.
  • Cycle to work purchase scheme.
  • Access to the Perks at Work discount website.


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