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Customer Service Support Specialist

1 month ago

West Byfleet, Surrey, United Kingdom Copora Full time
Job Description

This Customer Service Support Specialist position is ideal for someone who is passionate about delivering exceptional client experiences. You will work closely with internal teams to ensure smooth event planning and execution, and will be responsible for communicating with clients via phone and email to provide event details, confirm bookings, and address logistical questions.

The successful candidate will have excellent communication and problem-solving skills, and will be able to work well under pressure to meet deadlines. This role involves frequent communication with clients, event preparation assistance, and general office administration support.

Key Responsibilities:

  • Communicate with clients by phone and email to provide event details, confirm bookings, and address any logistical questions.
  • Coordinate with internal teams to support smooth event planning and execution.
  • Provide friendly, knowledgeable customer support, assisting with inquiries and helping to ensure an excellent client experience.
  • Assist the finance team with tracking payments and other ad hoc administrative tasks as needed.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work well under pressure to meet deadlines.
  • Experience in a customer-facing role.

Salary: £28,000 - £32,000 per annum, depending on experience.