Customer Support Specialist

22 hours ago


West Byfleet, Surrey, United Kingdom Austin Fraser Full time

Austin Fraser invites applications for a Customer Support Specialist position in West Byfleet, Surrey.

The annual salary for this role is estimated at £27,500, based on industry standards.

About the Job:

This is a full-time, office-based position that requires excellent communication and interpersonal skills.

You will act as the liaison between clients and engineers, ensuring smooth communication and resolving any issues promptly.

You will be responsible for handling phone calls and emails efficiently, responding to inquiries and providing accurate information.

  • Schedule maintenance and call-out services in a timely manner, coordinating with engineers and clients as needed.
  • Prepare and send invoices to clients, accurately capturing details and meeting deadlines.
  • Produce quotes and order materials, utilizing administrative skills and attention to detail.
Key Responsibilities:

You will need to demonstrate strong organizational and time management skills, prioritizing tasks and meeting deadlines.

Knowledge of office management systems, such as SharePoint and Outlook, is essential for enhancing productivity and organization.

Proficiency in MS Office, particularly Excel, is required for analyzing data and creating reports.

  • Excellent communication and interpersonal skills are necessary for building strong relationships with clients and engineers.
  • Attention to detail and problem-solving abilities are crucial for resolving complex issues and maintaining accuracy.
What We Offer:

We provide a comprehensive benefits package, including a company pension and on-site parking.

Our team enjoys a relaxed and comfortable work environment, thanks to our casual dress code.

We also host regular company events, fostering team bonding and socialization.



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