Contract Coordinator

3 weeks ago


West Byfleet, Surrey, United Kingdom Nexgen Group Full time

About the Role

The Contract Administrator is a key member of our team at Nexgen Group, responsible for delivering exceptional client service and support.

The ideal candidate will have experience working in a customer-facing role, with strong communication and problem-solving skills.

Responsibilities

  1. Act as the primary point of contact for client service enquiries and work requests, providing timely and effective resolutions.
  2. Manage and prioritize client communications, ensuring all issues are addressed in a prompt and professional manner.
  3. Collaborate with Operations Managers and Supervisors to ensure seamless delivery of services, meeting client expectations for quality, cost, and time.
  4. Develop and maintain relationships with sub-contractors, ensuring high-quality services are delivered in accordance with client requirements and company expectations.
  5. Liaise with clients and residents to arrange the delivery of sub-contracted works, ensuring smooth operations and client satisfaction.
  6. Work closely with Finance to ensure accurate tracking and billing of ad-hoc works, maintaining revenue integrity.
  7. Manage data flow to/from client portals, ensuring data accuracy and compliance with contractual requirements.
  8. Provide regular updates and performance reports to internal stakeholders, highlighting key issues and areas for improvement.

Requirements

  • Proven experience in a customer-facing role, preferably in a helpdesk or call centre environment.
  • Proficiency in CRM software, particularly in case and workflow management.
  • Excellent communication and problem-solving skills, with a strong ability to work under pressure.
  • Experience managing suppliers and third-party relationships, with a focus on quality and excellence.

About Nexgen Group

Nexgen Group is a leading provider of facilities management services, dedicated to delivering exceptional client experiences. We are committed to quality, excellence, and innovation, and we are seeking a talented Contract Administrator to join our team. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.



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