Contract Coordinator
2 days ago
About the Role
The Contract Administrator is a key member of our team at Nexgen Group, responsible for delivering exceptional client service and support.
The ideal candidate will have experience working in a customer-facing role, with strong communication and problem-solving skills.
Responsibilities
- Act as the primary point of contact for client service enquiries and work requests, providing timely and effective resolutions.
- Manage and prioritize client communications, ensuring all issues are addressed in a prompt and professional manner.
- Collaborate with Operations Managers and Supervisors to ensure seamless delivery of services, meeting client expectations for quality, cost, and time.
- Develop and maintain relationships with sub-contractors, ensuring high-quality services are delivered in accordance with client requirements and company expectations.
- Liaise with clients and residents to arrange the delivery of sub-contracted works, ensuring smooth operations and client satisfaction.
- Work closely with Finance to ensure accurate tracking and billing of ad-hoc works, maintaining revenue integrity.
- Manage data flow to/from client portals, ensuring data accuracy and compliance with contractual requirements.
- Provide regular updates and performance reports to internal stakeholders, highlighting key issues and areas for improvement.
Requirements
- Proven experience in a customer-facing role, preferably in a helpdesk or call centre environment.
- Proficiency in CRM software, particularly in case and workflow management.
- Excellent communication and problem-solving skills, with a strong ability to work under pressure.
- Experience managing suppliers and third-party relationships, with a focus on quality and excellence.
About Nexgen Group
Nexgen Group is a leading provider of facilities management services, dedicated to delivering exceptional client experiences. We are committed to quality, excellence, and innovation, and we are seeking a talented Contract Administrator to join our team. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.
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