Contract Services Coordinator

1 day ago


West Byfleet, Surrey, United Kingdom Nexgen Group Full time

About the Job

We are seeking a highly skilled Contract Services Coordinator to join our team at Nexgen Group.

The successful candidate will provide exceptional client service experience, working closely with Operations Managers, Supervisors, and the Scheduling and Dispatch team to deliver efficient and effective services.

The primary objective of this role is to achieve consistently positive service experiences for our clients, ensuring high-quality, cost-effective, and timely delivery of services.

Key Responsibilities

  1. Manage client service enquiries and work requests, including bulk waste collections, ad hoc work, and sub-contracted work.
  2. Work with Operations Managers and Supervisors to ensure timely resolution of client enquiries and issues.
  3. Manage relationships with sub-contractors to ensure delivery of services meets client requirements and expectations.
  4. Coordinate with sub-contractors, clients, and residents to arrange delivery of sub-contracted works.
  5. Update CRM platform and Management Information Systems to ensure accurate data and records.
  6. Prepare weekly and monthly KPI and SLA performance reports for internal and client stakeholders.

Requirements

  • Experience working in a customer helpdesk or call centre environment.
  • Proficiency in CRM software, particularly case and workflow management.
  • Excellent communication and interpersonal skills.
  • High level of computer literacy, including Microsoft operating system and software packages.
  • Commitment to quality and excellence through continuing professional development.

What We Offer

Nexgen Group offers a dynamic and supportive work environment, with opportunities for career growth and development.



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