Retail Experience Manager

10 hours ago


West Byfleet, Surrey, United Kingdom Betting & Gaming Limited Full time
Job Description

Are you passionate about sports or great customer service? As a Retail Customer Service Manager, you will deliver exceptional customer experiences and drive sales standards in our shops.

You will be an integral part of our team, reporting to the Shop Manager, and responsible for serving customers, handling complaints, and maintaining high shop standards.

Key Responsibilities
  1. Demonstrate products and betting terminals to customers.
  2. Handle customer complaints or concerns with empathy and problem-solving skills.
  3. Maintain high shop standards.
  4. Open or close the shop as needed.
Working Patterns

This position requires availability from Monday - Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm, including weekends and bank holidays. Your typical weekly rota will be made up of a blend of long opening shifts, long closing shifts, and shorter evening shifts.



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