Retail Experience Manager

3 days ago


West Byfleet, Surrey, United Kingdom Betting & Gaming Limited Full time

We are seeking a highly motivated Retail Customer Service Executive to join our team. This role offers a unique opportunity to deliver top customer service and drive standards in a dynamic retail environment. You will be responsible for helping customers with products and betting terminals, handling complaints with empathy and problem-solving skills, maintaining high shop standards, and working varied shifts including weekends and bank holidays.

About the Role: As a Retail Customer Service Executive, you will be an ambassador for our brand, providing exceptional customer experiences that meet and exceed our customers' expectations. You will work closely with colleagues to maintain a clean and welcoming store environment and provide excellent customer service at all times.

  • Main Responsibilities:
  • Help customers with products and betting terminals.
  • Handle customer complaints or concerns with empathy and problem-solving skills.
  • Maintain high shop standards.
  • Work varied shifts including weekends and bank holidays.

Benefits: We offer a competitive salary, optional overtime, pension scheme, annual ShareSave, discounts with retailers, and healthcare and wellbeing support. The estimated salary for this role is £32,500 - £37,000 per annum (dependent on experience).



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