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Grounds Operations Manager

1 month ago

West Byfleet, Surrey, United Kingdom Nexgen Group Full time
Job Overview

Nexgen Group is seeking an experienced Grounds Operations Manager to oversee the delivery of high-quality grounds services in the London and Home Counties area.

Main Responsibilities
  • Develop and maintain effective client relationships, ensuring that the standard of service meets contract specifications and maximizes opportunities for contract retention.
  • Lead an operational team, ensuring compliance with all operational KPIs, reviewing activity on all contracts regularly, driving innovation and best practice.
  • Purchase and maintain approved equipment/machinery, ensuring that all necessary electrical/mechanical testing is up to date.
  • Manage and action client communication, taking preventative and remedial actions as necessary.
  • Achieve full contract Profit & Loss (P&L) targets, operating within budgets while developing a process to ensure all potential opportunities to maximize growth are utilized.
  • Attend regular client review meetings to present and provide feedback on contract performance.
  • Contribute to the recruitment and onboarding of new team members, supporting other departments as needed.
  • Support the bid team in responding to RFI's/RFP's and attending client presentations when required.
  • Provide reports, costs, proposals, and support for new client mobilizations as needed by the Operations Director.
Requirements
  • At least 5 years' experience in a client delivery role in Grounds/Garden Maintenance.
  • A successful track record of achieving customer satisfaction, people management, budget control, specification management, health and safety, and compliance.
  • An understanding of management techniques, change management, performance reviews.
  • A team player with strong commercial acumen, motivational skills, diplomatic but firm approach.
  • Excellent written and verbal communication skills, able to work well under pressure and prioritize tasks effectively.
  • Fully qualified Clean Driving License and willingness to undergo a DBS check.
About Nexgen Group

Nexgen Group offers a competitive salary range of £60,000 - £80,000 per annum, depending on experience.