Guest Relations Ambassador

1 week ago


Reading, Reading, United Kingdom De Vere Full time

Guest Relations Ambassador


Welcome to this exciting opportunity to shape unforgettable experiences for our Hotel guests


As a Guest Relations Ambassador at De Vere Wokefield Estate in Reading, your mission is to deliver exceptional guest care and build genuine connections, ensuring every guest feels welcome and valued.


Key responsibilities include:



  • Frequent liaison with Hotel teams across different departments to ensure seamless guest experiences.
  • Acting as the lobby host to meet and greet guests, answering queries and making them feel welcome.
  • Investigating and responding to guest feedback, ensuring all comments are shared with relevant team members.

This is a full-time role involving varied shift patterns, including earlies, lates, and middle shifts, including weekends on a rota basis.


Your Skills and Experience:



  • A proven track record of delivering outstanding service, preferably within the hospitality industry.
  • Excellent communication skills, confidently making guests feel welcome and building genuine connections.
  • Able to motivate others to deliver high standards of service, delegate effectively, and demonstrate an enthusiastic, professional, and caring attitude.
  • Proficient in using IT software, with familiarity with Opera being advantageous, but training will be provided.

At De Vere, we value our colleagues and offer a range of benefits, including:



  • A competitive salary of £27,500 per year.
  • Free meals on duty in our colleague dining facilities.
  • Complimentary use of the Leisure Club facilities, saving you money on costly gym memberships.
  • An extra paid day off for your birthday, plus a £20 love to shop voucher.
  • Varied shift patterns and contracts available to suit your lifestyle.
  • A complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones.
  • Exclusive perks, including £50 colleague rates for overnight stays and 50% discount on Food & Beverage.
  • 31 days holiday each year, increasing annually up to 33 days.
  • Access to our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
  • Excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
  • Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
  • Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
  • Monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
  • Supportive team that knows how to have fun, with regular team appreciation events.
  • Company Life Assurance scheme, ensuring financial security for your loved ones.


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