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Workplace Experience Associate

1 month ago

Reading, Reading, United Kingdom CBRE Full time
About the Role

As a CBRE Workplace Experience Associate, you will be responsible for delivering exceptional customer service experience to employees and guests of a designated building. This role is part of the Workplace Experience function, providing world-class customer service to clients and visitors.

Key Responsibilities:

  • Greet visitors with a friendly and welcoming demeanor, issuing visitor and parking passes, and following security protocols.
  • Make a memorable first impression by answering the telephone professionally, creating presentations, and speaking to various-sized groups.
  • Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
  • Approve janitorial or maintenance work orders as needed and address issues with vendors or staff.
  • Resolve inquiries or complaints from employees, guests, and co-workers in a professional manner.

What You'll Need:

  • High School Diploma or GED with 3-4 years of job-related experience.
  • A comprehensive understanding of processes, procedures, systems, and concepts within own job function is required.
  • In-depth knowledge of Microsoft Office products, including Word, Excel, Outlook, etc.
  • Advanced organizational skills with an inquisitive mindset.

Estimated Salary: $45,000 - $60,000 per year. This estimate is based on industry standards and location factors.