Workplace Experience Associate

3 days ago


Reading, Reading, United Kingdom CBRE Full time
About the Role:
CBRE is seeking a skilled Workplace Experience Associate to provide world-class customer service to employees and guests of a designated building. As a key member of our team, you will be responsible for delivering exceptional service experience, ensuring seamless interactions, and fostering a positive work environment.

The successful candidate will have 3-4 years of job-related experience, with a comprehensive understanding of various processes, procedures, systems, and concepts within their job function. In-depth knowledge of Microsoft Office products is required, including Word, Excel, Outlook, etc. Advanced organizational skills with an inquisitive mindset are essential for success in this role.

Key Responsibilities:
  • Deliver world-class customer service experience to employees and guests.
  • Issue visitor and parking passes, follow security protocols, and escort visitors to the proper location.
  • Answer the telephone in a professional manner, create presentations, and speak to various-sized groups.
  • Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
  • Approve janitorial or maintenance work orders as needed, address issues with vendors or staff, and resolve inquiries or complaints from employees, guests, and co-workers.
  • Oversee support for the team, including office supply management, meeting coordination, and equipment care.
  • Review customized client materials to ensure they follow brand guidelines.
  • Follow property-specific security and emergency procedures, notify management to ensure the safety of all individuals in the building.
  • Deliver new hire orientation, training, and coaching, creating presentations and speaking to various-sized groups.
  • Follow specific directions given by the manager and work under minimal supervision.
  • Gather and analyze data to identify and solve complex problems that arise with little or no precedent.

What You'll Need:
  • High School Diploma or GED with 3-4 years of job-related experience.
  • A comprehensive understanding of various processes, procedures, systems, and concepts within own job function.
  • In-depth knowledge of Microsoft Office products, including Word, Excel, Outlook, etc.
  • Advanced organizational skills with an inquisitive mindset.

Salary Range: $55,000 - $65,000 per year.

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