Strategic Financial Operations Manager

1 month ago

Reading, Reading, United Kingdom Atlantic Region Food Corp Full time

Atlantic Region Food Corp is seeking a skilled Strategic Financial Operations Manager to lead our financial management team.

About the Role

This is a full-time position with an estimated salary of $120,000 per year. As a Strategic Financial Operations Manager, you will be responsible for providing strong, positive leadership to your team to deliver excellent and friendly guest experiences and operational excellence.

Responsibilities
  • Hire, train, and develop your employees to ensure they have the necessary skills and knowledge to excel in their roles.
  • Communicate job expectations clearly and regularly to your team members, ensuring everyone understands their responsibilities and how they contribute to the company's goals.
  • Plan, monitor, appraise, and review employee performance to identify areas for improvement and recognize outstanding achievements.
  • Provide coaching and feedback to help employees grow professionally and personally, addressing any issues or concerns promptly and fairly.

You will also be responsible for creating and maintaining a guest-first culture in our restaurants, ensuring all shifts are appropriately staffed to achieve guest service goals, and maintaining a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines.

Operational Excellence
  • Create and maintain a guest-first culture in the restaurant.
  • Ensure all shifts are appropriately staffed to achieve guest service goals.
  • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines.
  • Ensure brand standards and systems are executed consistently across all locations.
  • Prepare and complete action plans to drive system improvements and increase efficiency.
Profitability
  • Control costs effectively to maximize profitability and contribute to the company's financial growth.
  • Execute all in-restaurant marketing promotions in a timely manner, including new product roll-outs, team training, marketing, and sampling.
  • Set sales goals and track results to ensure we are meeting or exceeding targets.
Guest Focus
  • Understand and exceed guest expectations, needs, and requirements to deliver exceptional customer experiences.
  • Develop and maintain strong relationships with guests, ensuring their needs are met and exceeded.
  • Display a sense of urgency when interacting with guests, responding promptly to their requests and resolving any issues quickly and efficiently.
  • Seek opportunities to improve guest satisfaction, asking questions and following through on feedback to make meaningful changes.
  • Resolve guest concerns by following the brand's recommended guest recovery process, ensuring every issue is addressed promptly and professionally.
Passion for Results
  • Set and maintain high standards for yourself and others, acting as a role model and inspiring your team to strive for excellence.
  • Consistently meet and/or exceed goals, demonstrating a commitment to achieving results and driving business growth.
  • Contribute to the overall team performance, understanding how your role relates to others and working collaboratively to achieve shared objectives.
  • Set, prioritize, and maintain focus on important activities, ensuring tasks are completed efficiently and effectively.
  • Read and interpret reports that aid in establishing goals and delivering results, using data-driven insights to inform decision-making.
  • Seek ideas and best practices from other individuals, teams, and networks, applying this knowledge to achieve results and drive business success.
Problem Solving and Decision Making
  • Identify and resolve issues and/or conflicts in a fair and timely manner, ensuring the well-being of guests and employees.
  • Use available information to make informed decisions and solve problems, involving others when necessary to ensure a collaborative approach.
  • Identify the cause of a problem and implement a solution to prevent future occurrences, learning from mistakes and improving processes.
  • Empower others to make decisions and resolve issues, encouraging autonomy and accountability within the team.
Interpersonal Relationships & Influence
  • Develop and maintain strong relationships with team members, fostering open communication and collaboration.
  • Operate with integrity, demonstrating honesty, respect, and reliability in all interactions.
  • Encourage collaboration and teamwork, recognizing the value of diverse perspectives and expertise.
  • Lead others by example, negotiating and taking effective action to achieve shared goals.
Building Effective Teams
  • Clearly communicate team goals and expectations, ensuring everyone understands their role and contributions to the team's success.
  • Monitor progress, measure results, and hold employees accountable for their performance and development.
  • Create strong morale and engagement within the team, recognizing individual strengths and accomplishments.
  • Acknowledge and take responsibility for personal and team commitments, ensuring accountability and transparency.
  • Recognize and reward employees' strengths, accomplishments, and development opportunities, celebrating successes and growth.
  • Listen actively, seek mutual understanding, and welcome sharing of information, ideas, and resources within the team.
Conflict Management
  • Approach conflicts with empathy and understanding, seeking to resolve issues through active listening and fact-based decision-making.
  • Recognize conflict as an opportunity to learn and improve, using it as a catalyst for growth and development.
  • Resolve situations using facts involved, ensuring consistency with policies and procedures while upholding fairness and equity.
  • Escalate issues as necessary, involving relevant stakeholders and experts to ensure resolution and prevention of future occurrences.
Developing Direct Reports and Others
  • Work collaboratively with employees to create individual development plans, identifying areas for growth and strengthening knowledge and skills.
  • Regularly discuss progress towards goals, review performance, and adjust development plans accordingly, ensuring continuous improvement and development.
  • Provide challenging assignments to develop others, pushing them to grow professionally and personally while ensuring they feel supported and empowered.
  • Use coaching and feedback opportunities to improve performance, focusing on growth, development, and continuous learning.
  • Identify training needs and support resources for development opportunities, recognizing the value of ongoing education and professional growth.
Business and Financial Acumen
  • Understand guests and competition, translating and applying own expertise to address business opportunities and drive revenue growth.
  • Approach situations with an innovative mind, looking beyond the obvious to deliver solutions and implement change.
  • Has a working knowledge of profit/loss and other key financial measurements to identify business trends, make adjustments, and set goals.
  • Understand, analyze, and communicate key performance/profit levers, managing these measures to drive business success.

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