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Ambitious Food and Beverage Ambassador

1 month ago

Reading, Reading, United Kingdom The Rank Group Full time

At Grosvenor Casinos, we strive to become the UK's most loved casinos. Our venues are at the heart of their communities, providing a space for people to play, socialize, and enjoy our exceptional food, drink, and entertainment.

We are currently on an exciting journey of growth, making it an ideal time to join us as an F&B Host.

Job Overview

Grosvenor Casino, Reading South

As a charismatic F&B Host, you will be the face of our business, warmly greeting and entertaining our customers to create a memorable experience. Your passion for delivering outstanding customer service will be applied to every interaction, ensuring guests feel welcomed and valued.

You will:

  • Be dedicated to providing exceptional customer experiences, meeting or exceeding expectations.
  • Familiarize yourself with current promotions and products to ensure customers can make the most of their visit.
  • Efficiently serve food and beverages, taking pride in the quality of each product.
  • Contribute to achieving daily and weekly targets.
  • Maintain a friendly and enthusiastic demeanor, responding positively to all customer requests in a polite and efficient manner.
  • Proactively replenish stocks to ensure customers have access to products at all times.

Requirements

  • Positive attitude and strong work ethic.
  • Previous experience in a hospitality role, preferably in a fast-paced environment.
  • Dedication to delivering an unrivalled customer experience.
  • Able to collaborate effectively with the wider team.
  • Excellent communication skills.
  • Comfortable with change and adapting to new ways of working.
  • Availability to work various shifts, including weekends and bank holidays.

Salary Information

Our competitive salary range is approximately £20,000 - £25,000 per annum, depending on experience, plus benefits and opportunities for career growth.