ICT Service Desk Analyst

4 weeks ago


London, Greater London, United Kingdom Investigo Full time
Job Summary
"We are seeking a highly skilled ICT Service Desk Analyst to join our team at Investigo. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.">

About the Role
"In this role, you will be the first point of contact for our clients, providing support via phone, email, and in-person. You will be required to troubleshoot and resolve technical issues related to hardware and software, as well as provide advice and guidance on ICT services.

Key Responsibilities
"* Provide excellent customer service and technical support to clients
"* Troubleshoot and resolve technical issues related to hardware and software
"* Provide advice and guidance on ICT services
"* Develop and maintain good working relationships with clients and internal stakeholders

Requirements
"* 2+ years of experience in a similar role
"* Strong analytical and problem-solving skills
"* Excellent communication and interpersonal skills
"* Ability to work in a fast-paced environment
"

What We Offer
"* Competitive salary of £35,000 - £45,000 per annum
"* Opportunity to work with a variety of clients and technologies
"* Collaborative and dynamic work environment
"* Ongoing training and development opportunities

How to Apply
"If you are a motivated and experienced ICT professional looking for a new challenge, please submit your application, including your CV and cover letter, to us at Investigo.

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