ICT Service Delivery Manager

2 weeks ago


London, Greater London, United Kingdom Positive Employment Full time
Job Description

This opportunity might be perfect for you if you're looking to join a dynamic public sector organisation based around the Hertfordshire area.

This permanent contract comes with a generous benefit package and offers hybrid working arrangements.

Duties and Responsibilities

We are looking for an experienced 2nd Line Service Desk Engineer to contribute to the identification of ICT Service improvements and their successful delivery.

The successful candidate will have significant experience in a 2nd line support role and a strong background in Microsoft exchange.

  • Coordinating and working within ICT project teams and other virtual teams to deliver continuous improvement to ICT services.
  • Ensuring continuous improvement to service delivery by reviewing suitability of in-house applications with business owners and implementing technical change.
  • Proactively monitoring applications to ensure senior managers and stakeholders are informed of any breaks in service.
  • Maintaining communication channels to keep users and ICT staff informed of issues, changes, and improvements.
  • Liaising with suppliers, third parties, and internal staff to ensure service levels are achieved and service problems are quickly resolved.
  • Contributing to staff mentoring and user skill development activities.
  • Keeping abreast of improvements in relevant ICT technologies.
Personal Requirements
  • A valid UK driving license is essential.
  • Significant experience in a 2nd line support role.
  • Experience using Microsoft exchange in a work setting.
  • Previous public sector experience (desirable).

Working Hours: 37 hours per week

Salary: £34,000 - £37,000 per annum



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