Complaint Resolution Specialist

2 weeks ago


Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full time

About the Job:

As an Investigation and Escalation Coordinator at Barclays Bank PLC, you will play a critical role in resolving complex customer complaints. Your primary responsibility will be to investigate complaints, identify root causes, and implement effective solutions to prevent future occurrences.

Key Responsibilities:

  • Investigate complaints and identify root causes
  • Develop and implement effective solutions to prevent future occurrences
  • Liaise with internal teams to resolve complex customer queries
  • Collaborate with colleagues to achieve business objectives

Requirements:

To succeed in this role, you will need:

  • Excellent investigation and analytical skills
  • Ability to communicate effectively with customers and internal teams
  • Strong problem-solving and creative thinking skills
  • Attention to detail and ability to work accurately

What We Offer:

As a valued member of our team, you can expect:

  • A competitive salary of £26,500 per annum
  • A comprehensive benefits package, including pension scheme and life assurance
  • Ongoing training and development opportunities

Working Hours:

This role requires a flexible approach to working hours, with a typical shift pattern of 7am-11pm, Monday to Sunday.



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