Complaint Resolution Specialist
2 weeks ago
About the Job:
As an Investigation and Escalation Coordinator at Barclays Bank PLC, you will play a critical role in resolving complex customer complaints. Your primary responsibility will be to investigate complaints, identify root causes, and implement effective solutions to prevent future occurrences.
Key Responsibilities:
- Investigate complaints and identify root causes
- Develop and implement effective solutions to prevent future occurrences
- Liaise with internal teams to resolve complex customer queries
- Collaborate with colleagues to achieve business objectives
Requirements:
To succeed in this role, you will need:
- Excellent investigation and analytical skills
- Ability to communicate effectively with customers and internal teams
- Strong problem-solving and creative thinking skills
- Attention to detail and ability to work accurately
What We Offer:
As a valued member of our team, you can expect:
- A competitive salary of £26,500 per annum
- A comprehensive benefits package, including pension scheme and life assurance
- Ongoing training and development opportunities
Working Hours:
This role requires a flexible approach to working hours, with a typical shift pattern of 7am-11pm, Monday to Sunday.
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