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Complaint Resolution Expert

1 month ago

Sunderland, Sunderland, United Kingdom CV-Library Full time
About the Role:
We are looking for a highly motivated Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer service, resolving complaints, and working closely with internal teams. As a key member of the team, you will contribute to delivering high-quality service to our customers.

Main Responsibilities:
  1. Provide exceptional customer service via various channels.
  2. Handle customer complaints in a professional and timely manner.
  3. Work closely with internal teams to resolve complex issues.
  4. Analyse data to identify trends and areas for improvement.
  5. Develop and maintain accurate records of customer interactions.

Requirements:
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Familiarity with MS Office and SAP systems.

What We Offer:
  1. A competitive salary of £26,279 per annum.
  2. A comprehensive benefits package, including a 12-month fixed-term contract.
  3. Ongoing training and development opportunities.