Dispute Resolution Specialist

3 weeks ago


Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full time

Barclays Bank PLC is seeking a skilled Dispute Resolution Specialist to join our team.

As a Dispute Resolution Specialist, you will be responsible for investigating customer complaints and resolving issues in a fair and timely manner. This role requires excellent communication skills, attention to detail, and the ability to work independently.

The ideal candidate will have experience working with customers, managing disputes, and providing exceptional service. You will need to have a strong understanding of regulatory requirements and industry standards.

In this role, you will:

  • Investigate customer complaints and resolve issues promptly
  • Communicate with customers through various channels, including phone, email, and in-person
  • Work collaboratively with internal teams to resolve complex issues
  • Provide exceptional service to customers, ensuring their needs are met and exceeded

The estimated salary for this role is £26,500 per annum, depending on location and experience.

This is a full-time position, requiring a Monday to Sunday availability from 7am-11pm. The typical shift pattern is 8am-8pm, Monday to Friday, and 8am-4pm on Saturdays. Bank holidays are worked, except Christmas and New Year's Day.



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