Customer Service Representative

3 days ago


Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Barclays Bank PLC. As a key member of our credit card complaint team, you will be responsible for investigating complaints and providing exceptional customer service.

This is an excellent opportunity to develop your skills and experience in dispute resolution, communication, and problem-solving. If you have a passion for delivering outstanding customer experiences, we want to hear from you

Key Responsibilities:

  • Investigate complaints and resolve issues efficiently
  • Communicate effectively with customers and internal teams
  • Provide timely and professional responses to customer inquiries

Requirements:

  • Excellent written and verbal communication skills
  • Detailed-oriented and organized with strong analytical skills
  • Ability to work under pressure and meet deadlines
  • Previous customer service experience preferred but not required

What We Offer:

  • A competitive salary of £26,500
  • A dynamic and supportive team environment
  • Ongoing training and development opportunities


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