Retail Banking Customer Service Representative

3 days ago


Sunderland, Sunderland, United Kingdom Co-Operative Energy Ltd Full time

Job Description:

We are looking for a skilled Post Office Counter Clerk to join our team at Co-Operative Energy Ltd. As a key member of our retail banking team, you will be responsible for delivering high-quality customer service to our clients.

Key Responsibilities:

  1. Cash Handling: Accurately handle monies and use computer systems to manage transactions.
  2. Customer Service: Provide excellent customer service to postal and financial customers.
  3. Policy Adherence: Follow all policies, procedures, and cash management protocols.
  4. Site Maintenance: Maintain a clean, tidy, and safe working environment in accordance with company policies.
  5. Punctuality and Appearance: Ensure punctuality and adhere to personal appearance standards in line with company uniform policy.
  6. Complaint Handling: Deal with customer complaints professionally and process them in accordance with company procedure.

Benefits:

  • Up to 60% off Childcare fees
  • Equal wages regardless of age
  • Refer a Friend Scheme
  • Paid time off for volunteering
  • Colleague Support Fund
  • GroceryAid Colleague Mental Health Support
  • Ethical mobile and broadband deals
  • Annual leave that grows with your career
  • Full training and accredited development programmes
  • Uniform

Estimated Salary: £25,000 - £30,000 per annum



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