Retail Banking Customer Service Representative
3 days ago
Job Description:
We are looking for a skilled Post Office Counter Clerk to join our team at Co-Operative Energy Ltd. As a key member of our retail banking team, you will be responsible for delivering high-quality customer service to our clients.
Key Responsibilities:
- Cash Handling: Accurately handle monies and use computer systems to manage transactions.
- Customer Service: Provide excellent customer service to postal and financial customers.
- Policy Adherence: Follow all policies, procedures, and cash management protocols.
- Site Maintenance: Maintain a clean, tidy, and safe working environment in accordance with company policies.
- Punctuality and Appearance: Ensure punctuality and adhere to personal appearance standards in line with company uniform policy.
- Complaint Handling: Deal with customer complaints professionally and process them in accordance with company procedure.
Benefits:
- Up to 60% off Childcare fees
- Equal wages regardless of age
- Refer a Friend Scheme
- Paid time off for volunteering
- Colleague Support Fund
- GroceryAid Colleague Mental Health Support
- Ethical mobile and broadband deals
- Annual leave that grows with your career
- Full training and accredited development programmes
- Uniform
Estimated Salary: £25,000 - £30,000 per annum
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