Customer Service Representative

3 days ago


Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full time

As a Senior Customer Advisor at Barclays Bank PLC, you will be responsible for providing exceptional customer service while resolving more complex customer needs and requests.

The salary for this role is estimated to be around £26,500 per annum.

Key Responsibilities

  • Provide customer service through various communication channels including chat, email, and phone.
  • Execute customer service requirements to resolve more complex specific customer needs and give a unique personalised resolution for each case.
  • Collaborate with teams across the bank to align and integrate customer care processes.
  • Identify areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
  • Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
  • Resolution of specific customer inquiries and issues related to the bank's products and services, including account balances, transactions, and payments.
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

  • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
  • Check work of colleagues within team to meet internal and stakeholder requirements.
  • Provide specialist advice and support pertaining to own work area.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
  • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
  • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
  • Make judgements based on practice and previous experience.
  • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
  • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
  • Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.



  • Sunderland, Sunderland, United Kingdom Adecco UK Limited Full time

    Join Adecco UK Limited as a Customer Service Representative in Sunderland and take the first step towards a rewarding part-time sales career. As a Customer Service Representative, you will be responsible for creating a memorable customer experience by providing top-notch service and support.We are looking for individuals who are passionate about delivering...


  • Sunderland, Sunderland, United Kingdom EE Full time

    Customer Service Role OverviewWe're looking for a Customer Service Representative to join our Sales Team in Sunderland. This role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them.


  • Sunderland, Sunderland, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to deliver excellent service and support to our customers. The ideal candidate will engage with customers, participate in operational workflow, and collaborate with team members to meet and exceed goals.Key Responsibilities:Provide service and support to customers.Participate in all aspects of the operational...


  • Sunderland, Sunderland, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Sunderland, United Kingdom. As the first point of contact, you will be responsible for handling incoming calls, emails, and chat queries, providing accurate information, and resolving customer issues efficiently.Key Responsibilities:Handle customer...


  • Sunderland, Sunderland, United Kingdom CV-Library Full time

    We are seeking experienced Customer Service professionals to join CV-Library at a reputable insurance company in the UK. This is an excellent opportunity for individuals with customer service experience and strong keyboard skills to work in a fast-paced environment.The annual salary for this role is £24,808, inclusive of a shift allowance, providing a...


  • Sunderland, Sunderland, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Sunderland, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and...


  • Sunderland, Sunderland, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner for beBee Professionals in Sunderland, United Kingdom.Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate...


  • Sunderland, Sunderland, United Kingdom NRL Recruitment Full time

    We are seeking a skilled Customer Service Representative to join our team in a part-time capacity.Key Responsibilities:Inspect returned products from wholesale and consumer channels for faults or defects.Detect potential quality issues, including widespread production problems, material failures, or design flaws.Compensation:Paying £12 per hour, this role...


  • Sunderland, Sunderland, United Kingdom Sports Direct Full time

    About the RoleWe are looking for a talented Sales and Customer Service Representative to join our store team. The successful candidate will be responsible for providing exceptional customer service, selling products, and maintaining a clean and organized store environment.In this role, you will have the opportunity to develop your skills in sales, customer...


  • Sunderland, Sunderland, United Kingdom EE Full time

    As a Customer Service Representative with EE, you will play a vital role in enhancing the digital lives of our customers. Your excellent communication skills and ability to build rapport with people from diverse backgrounds will make you an ideal fit for this position.With a competitive starting salary of £23,504 rising to £24,064 after 8 months, you will...


  • Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full time

    Job DescriptionWe are looking for a highly skilled individual to fill the position of digital customer service representative at Barclays Bank PLC. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our clients.About the RoleYou will be the first point of contact for our customers,...


  • Sunderland, Sunderland, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our dynamic team at beBee Professionals in Sunderland. As a key member of our operational team, you will play a vital role in delivering exceptional customer service and contributing to our business success.Key ResponsibilitiesProvide outstanding customer service and support to...


  • Sunderland, Sunderland, United Kingdom Next Full time

    About the Role:As a Christmas Support Team Member at Next, you will be responsible for providing exceptional customer service and ensuring that our sales floors are always looking fantastic and easy to shop from.You will work in all areas of the store as needed, including stockrooms and processing deliveries. Your primary goal is to help get stock to the...


  • Sunderland, Sunderland, United Kingdom CV-Library Full time

    Job Overview:We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. This role involves handling customer inquiries, resolving complaints, and working closely with internal teams to ensure seamless service delivery.Main Responsibilities:Provide first-class customer service via phone, email, and social...


  • Sunderland, Sunderland, United Kingdom Wickes Full time

    About UsWickes is a leading DIY retailer that values its employees and strives to create a supportive and inclusive work environment.The RoleAs a Customer Service Assistant, you will play a vital part in providing exceptional customer service and ensuring a seamless shopping experience for our customers. This will involve assisting customers, maintaining...


  • Sunderland, Sunderland, United Kingdom Co-Operative Energy Ltd Full time

    Job Description:We are looking for a skilled Post Office Counter Clerk to join our team at Co-Operative Energy Ltd. As a key member of our retail banking team, you will be responsible for delivering high-quality customer service to our clients.Key Responsibilities:Cash Handling: Accurately handle monies and use computer systems to manage...


  • Sunderland, Sunderland, United Kingdom First Military Recruitment Ltd Full time

    First Military Recruitment Ltd is seeking a highly skilled Executive Sales Representative to join our team. As an Executive Sales Representative, you will be responsible for providing advice to customers regarding the purchase of a holiday home and helping them make selections by building customer confidence, offering suggestions and opinions.The estimated...


  • Sunderland, Sunderland, United Kingdom CV-Library Full time

    About the OpportunityWe are seeking a highly skilled Sales Development Representative to join our team. As a Sales Development Representative, you will be responsible for generating new leads and converting them into sales opportunities. This role requires excellent communication and negotiation skills, as well as the ability to understand customer needs and...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    Hays Travel is seeking a skilled Digital Sales Representative to join its team in the UK. The successful candidate will be responsible for engaging with customers through various digital channels, identifying their needs, and providing exceptional customer service.The role offers an estimated salary of £25,000 - £35,000 per annum, depending on experience,...


  • Sunderland, Sunderland, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Retail Sales Representative for beBee Professionals, you will be responsible for delivering exceptional customer service and driving sales growth in our Sunderland store.Key Responsibilities:Engage with customers to understand their needs and provide personalized product recommendations.Operate the cash register and handle transactions accurately and...