Accountability Representative

13 hours ago


Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full time

Barclays Bank PLC is seeking an Accountability Representative to join our team.

As an Accountability Representative, you will be responsible for investigating customer complaints and taking ownership of the end-to-end process to complete the investigation. You will communicate with customers, liaise with other teams within Barclays, and come to a resolution before sending the final response letter.

This role requires excellent written and verbal communication skills, attention to detail, and the ability to work at pace. Past customer service skills would be beneficial.

The ideal candidate will have:

  • Excellent written and verbal communication skills
  • Attention to detail and organizational skills
  • Ability to work at pace and meet deadlines
  • Past customer service skills (beneficial)

The estimated salary for this role is £26,500 per annum, depending on location and experience.

This is a full-time position, requiring a Monday to Sunday availability from 7am-11pm. The typical shift pattern is 8am-8pm, Monday to Friday, and 8am-4pm on Saturdays. Bank holidays are worked, except Christmas and New Year's Day.



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