Customer Experience Representative
6 months ago
**Customer Experience Representative**
We are recruiting for experienced Customer Service professionals to work for a well-known, established insurance company
If you have at least one year’s customer service experience, excellent keyboard skills and the ability to work in a fast-paced environmentthis could be the role for you
**We have roles available in Peterborough and Sunderland**.
**This is a full time position, working a shift pattern covering the opening hours of 8am - 8:30pm Monday to Friday, 8am - 6pm Saturday and 9am - 4pm Sunday. The shift pattern will include 1 in 2 Saturdays and 1 in 4 Sundays.**
**Salary for this position is £21,409.50 basic + £2500 shift allowance totalling to £23,909.50 per annum.**
**Please note this is a hybrid position with a 50/50 split between working from the office and at home, however for the first 3 months whilst training and developing you are required to be in the office full time.**
**Full in-depth training is provided for this position.**
The purpose of this role is to act as the first point of contact for the Customer to resolve a variety of customer queries, including mid-term adjustments, cancellations & payment queries to achieve a 'first time resolution' while competently managing the customer experience. To ensure compliance with company procedures and regulatory requirements to always deliver customer excellence.
**Key Accountabilities and Responsibilities**:
- Deliver an exceptional Customer experience taking ownership of any past, current or future questions the Customers may have.
- Take inbound calls from potential and existing customers, dealing with car, van and home insurance queries.
- Offer a personalised and proactive Customer Experience.
- Communicate to Customers using plain English enabling them to make informed decisions.
- Ability to modify communication style to build relationships and loyalty with Customers.
- Ensure that all customer interactions incorporate active listening.
- Be attentive, objective, patient & empathetic when speaking to customers.
- Adhere to all regulatory requirements, for example, the Financial Conduct Authority's rules & principles, Data Protection Act & Money Laundering regulations.
- Use technology in order to meet the customers' needs in a timely manner
- Support organisational initiatives to improve the customer journey.
- Act as a role model by living company values.
**Skills, Experience and Knowledge**:
- Ideally 1 years experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form).
- Able to take responsibility for customer concerns & resolution.
- Good communication skills, able to remain objective & demonstrate empathy.
- Experience of using technology including excellent keyboard skills.
- Ability to work in a fast-paced environment.
- A high level of attention to detail.
- Able to identify personal goals & take responsibility for your own development plan.
- Able to remain self-motivated.
**Additional Information**:
- 25 days holiday
- Hybrid working split 50% on-site and 50% at home
- Variety of shift patterns to choose from at offer stage
- On-site Canteen
- A virtual GP service
- Opportunity for volunteering days
- A chance to earn a monthly bonus
- Life Assurance 4x annual salary
- Monthly Prize Draw including incredible prizes
- Flexible benefits scheme including much more which becomes available after joining
**Job Types**: Full-time, Permanent
**Salary**: £23,909.50 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
- Sick pay
- Work from home
Work Location: Hybrid remote in Sunderland, Tyne and Wear
-
Customer Experience Representative
20 hours ago
Sunderland, Tyne & Wear, United Kingdom BGL Group Full timeWe are recruiting for experienced Customer Service professionals to work for a well-known, established insurance company in Sunderland to start on the 6th January! If you have customer service experience, excellent keyboard skills and the ability to work in a fast-paced environment… this could be the role for you!This is a full-time position including...
-
Customer Service Representative
1 day ago
Sunderland, Sunderland, United Kingdom Adecco UK Limited Full timeJoin Adecco UK Limited as a Customer Service Representative in Sunderland and take the first step towards a rewarding part-time sales career. As a Customer Service Representative, you will be responsible for creating a memorable customer experience by providing top-notch service and support.We are looking for individuals who are passionate about delivering...
-
Customer Service Representative
1 month ago
Sunderland, Sunderland, United Kingdom beBee Professionals Full time £25,000 - £35,000beBee Professionals in Sunderland is seeking a Customer Service Representative to deliver exceptional service and support to customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet goals.Requirements:High school diploma or equivalent.Experience in customer service or...
-
Customer Service Representative
1 month ago
Sunderland, Sunderland, United Kingdom Manpower UK Full timeCustomer Service Role OverviewWe are seeking a skilled Customer Service Representative to join our team at Manpower UK. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries in a timely and efficient manner.Key Responsibilities:Provide excellent customer service to...
-
Customer Service Representative
1 month ago
Sunderland, Sunderland, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to deliver excellent service and support to our customers. The ideal candidate will engage with customers, participate in operational workflow, and collaborate with team members to meet and exceed goals.Key Responsibilities:Provide service and support to customers.Participate in all aspects of the operational...
-
Customer Service Representative
1 month ago
Sunderland, Sunderland, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Sunderland, United Kingdom. As the first point of contact, you will be responsible for handling incoming calls, emails, and chat queries, providing accurate information, and resolving customer issues efficiently.Key Responsibilities:Handle customer...
-
Customer Service Representative/administrator
6 months ago
Sunderland, United Kingdom Invest People Group LTD Full timeCustomer Service Representative/Administrator Invest People Group are working with local companies and have various day shifts available. We are looking for a number of Customer Service Representatives/Office Administrators for our various clients based in Sunderland. We have both full and part time roles available. We have both permanent/Temp long term...
-
Customer Service Representative
1 month ago
Sunderland, Sunderland, United Kingdom beBee Professionals Full time £20,000 - £25,000As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Sunderland, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and...
-
Customer Services Representative
6 months ago
Sunderland, United Kingdom Auxillis Full time**Location**: Peterlee **Working Hours**: 37.5 hours per week, between 8.30am and 5.30pm, Monday to Friday **Salary**: Up to £26,000 per annum OTE plus benefits, inclusive of - Competitive base salary - Monthly performance bonus (OTE £3,360 pa) - A tax-free £500 success bonus on passing probation **Join our thriving business as a Customer Services...
-
Customer Service Representative
4 weeks ago
Sunderland, Sunderland, United Kingdom Betr Outsourcing Full timeJob OverviewWe are seeking a talented Customer Service Representative to join our team at Betr Outsourcing.This role involves communicating with customers to understand their needs and preferences, and providing solutions that meet their expectations.Main Responsibilities:Respond to customer inquiries in a timely and professional mannerProvide product...
-
Customer Service Representative
1 month ago
Sunderland, Sunderland, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner for beBee Professionals in Sunderland, United Kingdom.Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate...
-
Customer Services Representative
5 months ago
Sunderland, United Kingdom Auxillis Full time**Location**: Peterlee **Working Hours**: 37.5 hours per week, between 8.30am and 5.30pm, Monday to Friday **Salary**: Up to £26,000 per annum OTE plus benefits, inclusive of - Competitive base salary - Monthly performance bonus (OTE £3,360 pa) - A tax-free £500 success bonus on passing probation **Join our thriving business as a Customer Services...
-
Customer Service Team Leader
5 months ago
Sunderland, United Kingdom Paragon Customer Communications Full time**Customer Service Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. At our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based...
-
Sales and Customer Service Representative
5 days ago
Sunderland, Sunderland, United Kingdom Sports Direct Full timeAbout the RoleWe are looking for a talented Sales and Customer Service Representative to join our store team. The successful candidate will be responsible for providing exceptional customer service, selling products, and maintaining a clean and organized store environment.In this role, you will have the opportunity to develop your skills in sales, customer...
-
Customer Service Representative
1 month ago
Sunderland, Sunderland, United Kingdom Activate Group Limited Full timeJob Title: Customer Service RepresentativeDepartment: AAR OperationsLocation: AAR SunderlandHours: 40 hours a weekRole Overview:As a Customer Service Representative, you will be the first point of contact for customers and colleagues visiting the Bodyshop. Your responsibilities will include greeting customers, issuing courtesy cars, and liaising with the...
-
Customer Experience Specialist
4 weeks ago
Sunderland, Sunderland, United Kingdom Sainsbury's Full timeAbout the RoleAs a Customer Experience Specialist at Sainsbury's, you will play a vital part in delivering exceptional customer experiences across our online channels. This fast-paced role involves working in a dynamic team environment, where you will be responsible for picking and delivering online customer orders to their doorsteps. Your key...
-
Customer Experience Specialist
1 month ago
Sunderland, Sunderland, United Kingdom beBee Professionals Full time £22,000 - £28,000beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in Sunderland, United Kingdom.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about products and services.Work closely with other departments...
-
Customer Experience Executive
6 months ago
Sunderland, United Kingdom TROO LTD Full time**Overview.** We are looking to grow our highly successful business based from our head office in Sunderland and are recruiting for a Customer Service Advisor in the b2b Energy sector. This role is a critical part of the business, as you are responsible for managing both the administrators and customer experience team This role requires a person who is...
-
Customer Experience Lead
3 days ago
Sunderland, Sunderland, United Kingdom Adecco UK Limited Full timeRetail Events Manager Job OpportunityAdecco UK Limited is hiring a Customer Experience Lead to oversee the execution of retail events. As a seasoned retail manager, you will leverage your expertise to achieve sales targets, analyse sales data, and collaborate with marketing teams.The ideal candidate will have a strong background in retail management,...
-
Customer Service Representative
5 months ago
Sunderland, United Kingdom Efficient Homes Full time**Job Overview** - We work under the government ECO4 scheme which aims to reduce fuel poverty by providing those in need with a free boiler and home insulation upgrades. You will be responsible for the daily handling of customer calls ensuring they meet the eligibility criteria and then booking appointments for them with their nearest surveyor. **Job Duties...