Customer Experience Executive

6 months ago


Sunderland, United Kingdom TROO LTD Full time

**Overview.**
We are looking to grow our highly successful business based from our head office in Sunderland and are recruiting for a Customer Service Advisor in the b2b Energy sector. This role is a critical part of the business, as you are responsible for managing both the administrators and customer experience team

This role requires a person who is extremely customer focused. Experience in a similar role is essential.

**The Role.**
- Managing a portfolio of customers: assisting with queries, complaints and driving customer service excellence
- Ensuring SLA deadlines are met
- Dealing with customer queries in line with the business values
- Working with members of the senior management team

**About You.**
- Can manage your own workload/Diary
- Self-motivated and have a passion for success
- Ability to work under pressure when needed
- Excellent communication skills - professional and articulate
- Ambitious character, driven and passionate
- Computer literate: Word, Excel, outlook etc
- An ability to work in fast-paced, self-directed, professional environment
- Team Player

**Package.**
- £24,000
- We promote a work life balance Monday to Thursday 9am-5pm, Friday 9am - 3pm
- Sunderland Doxford park - near public transport and on-site parking

**Benefits.**
- Total of 28 days holiday with all bank holidays off, never work evenings or weekends
- On-Site Parking
- The opportunity to study for registered qualifications
- Discounted corporate gym membership at David Lloyd Clubs (Luxury gym, swim, and racquet club)
- In house training team
- Birthday off paid

**Salary**: £24,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person



  • Sunderland, United Kingdom Paragon Customer Communications Full time

    **Client Services Executive**: - **Sunderland (Site Based)** Are you a dynamic and customer-focused individual looking for a new challenge? We are currently seeking a Customer Service Executive to join Paragon a leading company who specialises in BPO (Business Processing Outsourcing) delivering digital transformation services, helping clients transition...


  • Sunderland, United Kingdom Paragon Customer Communications Full time

    **Customer Service Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. At our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based...


  • Sunderland, Sunderland, United Kingdom Adecco UK Limited Full time

    Retail Events Manager Job OpportunityAdecco UK Limited is hiring a Customer Experience Lead to oversee the execution of retail events. As a seasoned retail manager, you will leverage your expertise to achieve sales targets, analyse sales data, and collaborate with marketing teams.The ideal candidate will have a strong background in retail management,...

  • Team Leader

    6 months ago


    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. Within our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based processes to...


  • Sunderland, United Kingdom Paragon Customer Communications Full time

    **Client Service Team Leader**: - **Sunderland - On-site**: - **Salary: £30,000** Paragon Communications are a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business. Within our site in Sunderland we specialise in digital transformation services, helping clients transition from traditional paper-based...


  • Sunderland, United Kingdom Vermelo RPO Full time

    **Customer Experience Representative** We are recruiting for experienced Customer Service professionals to work for a well-known, established insurance company! If you have at least one year’s customer service experience, excellent keyboard skills and the ability to work in a fast-paced environmentthis could be the role for you! **We have roles...


  • Sunderland, Sunderland, United Kingdom Sainsbury's Full time

    About the RoleAs a Customer Experience Specialist at Sainsbury's, you will play a vital part in delivering exceptional customer experiences across our online channels. This fast-paced role involves working in a dynamic team environment, where you will be responsible for picking and delivering online customer orders to their doorsteps. Your key...


  • Sunderland, Sunderland, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in Sunderland, United Kingdom.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about products and services.Work closely with other departments...


  • Sunderland, United Kingdom Paragon Customer Communications Full time

    **Job Title: Personalisation Officer** **Location: Sunderland** **Salary: £21,263.70** We are recruiting for a Personalisation Officer to join our Personalisation department based in Sunderland Working as part of a team to ensure the timely enclosing of customer documents to client specifications in accordance with production schedules to meet or exceed...


  • Sunderland, United Kingdom Paragon Customer Communications Full time

    **Continuous Improvement Lead**: - **Salary: £45,000**: - **Location: Sunderland (Site based)** My client is a dynamic and forward-thinking organisation committed to revolutionising the way our clients do business. We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital...


  • Sunderland, United Kingdom Pentland Brands Limited Full time

    As a Customer Operations Executive fluent in German, you'll play a pivotal role in servicing accounts and managing operations for Endura Custom clothing, encompassing both direct-to-consumer (D2C) aspects. Reporting to the Customer Operations Team Leader, your responsibility involves ensuring optimal support for internal stakeholders and customers,...

  • Quality Lead

    6 months ago


    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Title: Quality Lead**: - **Salary: £22,731**: - **Location: Sunderland (travel to various sites will be required)** We are recruiting for a Quality Lead to join the Digital Mail department at one of Eurpopes largest communication companies. Working as a virtual team member to the Quality Lead you will ensure that the level of daily quality tasks are...


  • Sunderland, Sunderland, United Kingdom VistaJet Full time

    We are looking for a highly skilled Cabin Host/ess to join our VistaJet team in Europe. As a key member of our cabin crew, you will be responsible for ensuring the comfort and satisfaction of our passengers throughout their journey.Key responsibilities include:Providing exceptional customer service, responding promptly to passenger requests and...

  • Quality Advisor

    6 months ago


    Sunderland, United Kingdom Paragon Customer Communications Full time

    **Title: Quality Advisor** **Salary: £22,731** **Location: Sunderland (travel to various sites will be required)** We are recruiting for a Quality Advisor to join the Digital Mail department at one of Europe's largest communication companies. Working as a team member to the Quality Lead you will ensure that the level of daily quality tasks are completed...

  • Postal Administrator

    6 months ago


    Sunderland, United Kingdom Paragon Customer Communications Full time

    Here at BPO Paragon, we are recruiting for a Postal Administrator to work within the administration and dispatch team. This role will be responsible to undertake postal administration and liaise with internal departments and postal companies to provide postal support for completed mailings. Key duties: - Forecasting collections and consumables for...


  • Sunderland, Sunderland, United Kingdom Hays Travel Full time

    About UsHays Travel prides itself on delivering exceptional customer service, requiring team members who share the same values and ethos. As a Learning & Development Coach - Customer Service, you will be responsible for coaching and developing apprentices from day one, ensuring they receive the best possible start to their career.Job DescriptionThe...


  • Sunderland, United Kingdom tombola Full time

    **What will you do?** As a tester within the player experience team at tombola, you'll collaborate closely with a diverse, multi-functional squad, including product owners, developers, UX designers, infrastructure experts, and a scrum master. Your primary mission is to ensure that the end user enjoys an exceptional experience on the platform. This...


  • Sunderland, Sunderland, United Kingdom Executive Connect LTD Full time

    **Executive Connect LTD: A Great Place to Work**We are seeking an exceptional HGV Driver to join our team in Sunderland. As an HGV Driver with us, you will have the opportunity to work with a talented group of professionals who are passionate about delivering excellent service to our customers.ResponsibilitiesDrive HGV vehicles to transport refuse and...


  • Sunderland, United Kingdom Digby Morgan Full time

    summary - _ sunderland, north east_ - _ £30,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1199248:NE:A - job details With roots tracing back over 300 years and with offices across 60 countries, Barclaycard retain historical precedent and a global presence that sets them apart from other...


  • Sunderland, United Kingdom Digby Morgan Full time

    summary - _ sunderland, north east_ - _ £29,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1188360:NE:B - job details With roots tracing back over 300 years and with offices across 60 countries, Barclaycard retain historical precedent and a global presence that sets them apart from other...