Quality Lead

6 months ago


Sunderland, United Kingdom Paragon Customer Communications Full time

**Title: Quality Lead**:

- **Salary: £22,731**:

- **Location: Sunderland (travel to various sites will be required)**

We are recruiting for a Quality Lead to join the Digital Mail department at one of Eurpopes largest communication companies. Working as a virtual team member to the Quality Lead you will ensure that the level of daily quality tasks are completed whilst also supporting where necessary operational demands.

**Key Duties**:

- Undertake assigned quality checks that is designed to identify quality gaps and support fix activity.
- Feeding into the Quality Manager areas of concern together with opportunities of improvement.
- Working with the Quality Manager and your fellow Quality Leads in problem solving site quality issues.
- Lead on the continuous and innovative development.
- Work as a SME in identifying process weaknesses and support the Dept.
- Act as a Quality Champion both for the Dept.
- Assist with the training of new recruits.

We are looking for individuals with experience of working within a fast-paced, customer service risk controlled environment. The successful applicant will require experience using Microsoft packages,

**Salary**: Up to £22,731.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Sunderland: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Quality assurance: 1 year (preferred)

Work Location: In person

Reference ID: Quality Lead


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