Account Manager

20 hours ago

Leeds, Leeds, United Kingdom Maximus Full time
Job Title: Account Manager

About the Role:

We are seeking an experienced Account Manager to join our team at Maximus. As an Account Manager, you will be responsible for developing and maintaining strategic relationships with regional and key employer partners, identifying and developing sustainable employment opportunities, and ensuring that our services meet the needs of our customers.

Key Responsibilities:

  • Develop and implement regional sector plans aligned with the national employer engagement strategy
  • Source and share market insight and feedback from key employer partners to inform our plans and support labour market intelligence
  • Identify, engage, and manage key employer relationships within a sector or region to become the 'recruitment partner of choice'
  • Develop and manage employment opportunity pipelines, including ring-fenced and guaranteed vacancies, work experience placements, and job fairs
  • Coordinate recruitment activity to meet employer needs
  • Provide expert advice, guidance, and support on workforce planning, training needs analysis, and employment routeways
  • Facilitate and encourage employer support through sector insight sessions, assessment centres, and other initiatives
  • Support the Head of Employer Engagement and Director of Employer Engagement with key account management of strategic and national partners
  • Work with the Strategic Engagement Manager to engage and support regional partner organisations, identified through strategic plans, with account management, relationship ownership, and programme development
  • Contribute to the development of best practice and efficient ways of working
  • Source and share market insight and feedback from employer partners to support the Labour Market Intelligence Analyst role
  • Act as an ambassador for customers requiring extra support, identifying and agreeing workplace adjustments, such as working interviews and job carving
  • Work closely with internal colleagues to ensure customers meet employer expectations and are prepared for transition into work
  • Understand site caseload job requirements and align employment and candidate pipelines, including forecasting future opportunities
  • Share market knowledge and intelligence to identify and address potential barriers to work, such as skills gaps and training needs
  • Support internal teams to prepare customers through a shared understanding of job specifications and requirements

Requirements:

  • Experience in recruitment and account management/business development
  • Significant experience of achieving and exceeding targets
  • Extensive experience of building rapport and relationships with employers
  • Strong understanding of labour markets and recruitment trends
  • Ability to produce labour market analytics and predict opportunities
  • Proactive and reactive in response to large-scale opportunities
  • Customer-focused with a strong commitment to customer care
  • Significant experience of delivering successful plans to agreed timescales
  • Excellent communication skills with the ability to adapt to a wide range of communication and learning styles
  • Demonstrable influencing skills that promote commitment and action
  • Ability to manage conflicting objectives and demonstrate strong negotiation skills to resolve issues
  • Strong team player with a positive and flexible approach to work and colleagues
  • Previous experience in employability or a related service industry is desirable
  • Ability to travel independently within an agreed geography

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