Mental Health Support Specialist
2 weeks ago
We are looking for someone who can provide telephone support to people using our Mental Health Helpline services, with the objective of preventing escalation to a clinical mental health intervention.
As a Mental Health Support Specialist, you will be the first point of contact within the Mental Health Helpline, greeting callers, establishing rapport, and assessing the level of risk and need.
You will provide advice and guidance to callers, exploring practical solutions and utilising community resources where possible, and signposting callers to relevant services.
We are looking for someone with an excellent understanding of mental health and the individual needs of the people who access our service.
Knowledge of a call centre environment is desirable, but not essential as full training will be given to fulfil the expectations of this role.
We offer a great benefits package on completion of the probation review: 27 days annual leave per year, plus Bank Holidays, Pension Scheme, Paycare Employee Assistance Programme, and Excellent Training Opportunities.
Flexible Working Options Available.
Key Responsibilities:- Provide telephone support to people using the Mental Health Helpline services.
- Assess the level of risk and need for callers.
- Provide advice and guidance to callers, exploring practical solutions and utilising community resources where possible.
- Excellent understanding of mental health and the individual needs of the people who access our service.
- Knowledge of a call centre environment is desirable, but not essential.
- 27 days annual leave per year, plus Bank Holidays.
- Pension Scheme.
- Paycare Employee Assistance Programme.
- Excellent Training Opportunities.
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