Statistics Expert in Customer Journey

5 days ago

London, Greater London, United Kingdom ECF Data, LLC Full time

We're looking for a skilled Operations Analytics Specialist to join our team at ECF Data, LLC. As an essential part of our Operations Strategy team, you'll use data analytics to drive process improvements and enhance customer satisfaction.

About the Company

At ECF Data, LLC, we empower small businesses to manage their cash flow better and seize opportunities. We help businesses get the funds they need, when they need it, often within minutes.

Our mission is to finance one million businesses by combining cutting-edge technology, data science, and a 5-star customer service. We value thought and skill diversity and encourage you to explore new areas of interest to help us innovate and improve our products and services.

Job Description

In this role, you will build deep expertise in operations processes across the full range of the customer journey, from signup through to collections. You will set up, monitor, and analyse split tests to understand the value of operations activities and work closely with operations staff and business stakeholders to ensure that your work aligns closely with business goals and achieves valuable commercial outcomes.

Key Responsibilities
  • Build predictive models based on customer satisfaction data to determine whether changes made to operations' processes genuinely improve customer satisfaction.
  • Develop statistical models to enhance the ability of operations teams to do accurate forecasting and capacity planning.
  • Work closely with operations staff and business stakeholders to ensure that your work aligns closely with business goals and achieves valuable commercial outcomes.
Requirements

To succeed in this role, you will need:

  • A strong background in statistics and probability, likely from a numerate background such as engineering, mathematics, or physics.
  • Proficiency with data manipulation and modelling tools, such as pandas, statsmodels, or R.
  • Experience with scientific computing and tooling, including p>.
  • The ability to work autonomously and efficiently manage projects end-to-end.
Bonus Requirements

If you have demonstrable experience using machine learning techniques, this would be a significant advantage.

Salary and Benefits

We offer a competitive salary of approximately £60,000 - £80,000 per annum, depending on experience. Our benefits package includes:

  • Medical insurance from Vitality, including discounted gym membership, and a private GP service for you, your partner, and your dependents.
  • 25 days' holiday, plus an extra day off for your birthday, and the option to buy or sell an additional 5 days of annual leave.
  • Instant access to emotional and mental health support with our partner, Spill.
  • Pension and share options.
  • Generous parental leave and a nursery tax benefit scheme to help you save money.
  • Cycle-to-work scheme and electric car scheme.

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