Current jobs related to Complaint Resolution Specialist - Glasgow, Glasgow City - CHUBB

  • Complaints Resolution Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom Greenbean Full time £29,000 - £31,000

    Complaints Resolution SpecialistWe are seeking a skilled Complaints Resolution Specialist to join our team in Glasgow. As a key member of our team, you will be responsible for handling complaints and price comparison cases to agreed standards, in compliance with the Code of Conduct. Key Responsibilities: Investigate complaints and price comparison cases...

  • Complaints Resolution Specialist

    3 days ago

    Glasgow, Glasgow City, United Kingdom greenbean Full time

    Role OverviewWe are seeking an exceptional Complaints Resolution Specialist to join our team at Greenbean in Glasgow. As a key member of our team, you will be responsible for handling complaints and price comparison cases with the highest level of professionalism.

  • Complaints Resolution Specialist

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Greenbean Full time

    Job DescriptionWe are seeking a skilled Complaints Resolution Specialist to join our team at Greenbean. This role is crucial in supporting our service excellence objectives by ensuring positive customer outcomes are achieved through effective dispute resolution skills.As a Complaints Resolution Specialist, you will work closely with our team to respond to...

  • Complaint Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom greenbean Full time

    Job DescriptionWe are seeking a skilled Complaint Resolution Specialist to join our team in Glasgow. The successful candidate will be responsible for investigating internally identified errors and ensuring customer care standards are met.Key Responsibilities:Investigate and resolve complaints in a timely and professional manner.Proactively contact investors...

  • Complaint Resolution Specialist

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    We are seeking a skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European regulatory requirements.The ideal candidate...

  • Customer Complaints Resolution Specialist

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Kura Full time

    Job DetailsWe are seeking a skilled Complaints Resolution Specialist to join our team in Glasgow. As a Complaints Resolution Specialist, you will play a crucial role in ensuring customers' concerns are addressed promptly and resolved effectively. This role requires a candidate who is passionate about customer satisfaction and possesses excellent...

  • Complaints Resolution Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom greenbean Full time

    Job DescriptionWe are seeking a skilled Complaints Resolution Specialist to join our team in Glasgow. As a key member of our team, you will be responsible for investigating and resolving customer complaints in a timely and professional manner.Key Responsibilities:Investigate and resolve customer complaints in accordance with company policies and...

  • Complaints Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    About the RoleWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team based in Glasgow. As a key member of our team, you will play a crucial role in ensuring accurate assessment and dedicated management of complaints in line with European regulatory requirements.Key ResponsibilitiesEngage with...

  • Dedicated Complaint Resolution Specialist

    5 days ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    At Chubb, we are committed to delivering exceptional customer experiences. We are currently seeking a dedicated and highly skilled Dedicated Complaint Resolution Specialist to join our team.

  • Executive Complaints Resolution Specialist

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Clear Business Full time

    Job DescriptionClear Business is seeking a highly skilled Executive Complaints Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for resolving high-level complaints in a timely and professional manner.Key ResponsibilitiesResolve High-Level Complaints: You will be the final escalation point for our...

  • Executive Complaints Resolution Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom Clear Business Full time

    Job DescriptionClear Business is seeking a highly skilled Executive Complaints Resolution Specialist to join our team. As a key member of our customer experience team, you will be responsible for resolving high-level complaints in a timely and professional manner.Key Responsibilities:Investigate and resolve high-level complaints in accordance with company...

  • Complaint Resolution Specialist

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    We are seeking a skilled Complaints Handler to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, as well as investigating regulated complaints in line with European regulatory requirements.The ideal candidate will have...

  • Customer Experience Resolution Specialist

    2 days ago

    Glasgow, Glasgow City, United Kingdom Optical Express Full time

    Customer Experience Resolution SpecialistWe are seeking a highly skilled Customer Experience Resolution Specialist to join our Clinical Services team at Optical Express in Glasgow City Centre.This is an exciting opportunity to work as the key point of contact for patients with service-related queries, delivering exceptional customer service and ensuring...

  • Dispute Resolution Specialist

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Greenbean Full time

    We are working with Greenbean, a company that values service excellence, to find the ideal candidate for a Dispute Resolution Specialist in Glasgow.The salary for this role is £29,000-£31,000 per annum, which is a competitive offer for someone looking to join their team.Key Responsibilities:Supporting service excellence objectives to ensure positive...

  • Complaints Resolution Specialist

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Optical Express Group Full time

    Job Title: Complaints Handler – Clinical ServicesLocation: Glasgow City CentreHours: 40 hours per week, office basedCompetitive salary & benefitsAt Optical Express, we value exceptional patient care and outstanding clinical outcomes. As a company, we invest in our people and technology to deliver the best results.Our team works together to strive for...

  • Customer Complaints Resolution Specialist

    1 month ago

    Glasgow, Glasgow City, United Kingdom Kura Full time

    As a key member of our team at Kura, you will play a crucial role in ensuring customers' concerns are addressed promptly and resolved effectively. Your primary responsibility will be to assist customers via telephone and email to increase customer satisfaction, delivering the highest quality of customer service and resolving complex complaints.Key...

  • Senior Complaints Manager

    1 month ago

    Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    Job SummaryWe are seeking a highly skilled and experienced Complaints Team Lead to join our team at Anderson Knight. The ideal candidate will have a strong background in team leadership and customer service, with a proven track record of managing high-performing teams and delivering exceptional customer experiences.Key Responsibilities:Team Leadership: Lead...

  • Error Investigator and Resolutions Coordinator

    3 days ago

    Glasgow, Glasgow City, United Kingdom greenbean Full time

    Key ResponsibilitiesAs a Complaints Resolution Specialist, your primary responsibilities will include:Handling complaints and price comparison cases to agreed standards, in compliance with the Code of Conduct.Using detailed knowledge and investigative skills to fully explore cases, providing expert advice when resolving complaints.Developing formal and...

  • Customer Service Resolution Specialist

    6 days ago

    Glasgow, Glasgow City, United Kingdom Three UK Full time

    We are seeking a highly skilled and motivated Customer Service Resolution Specialist to join our team at Three UK.About the RoleThis is an exciting opportunity to work in a fast-paced, customer-centric environment where you will be responsible for resolving complex customer complaints and issues.Key ResponsibilitiesProtect and enhance our reputation by...

  • Claims Resolution Specialist

    2 days ago

    Glasgow, Glasgow City, United Kingdom Love Success Recruitment Full time

    Love Success Recruitment is seeking a Claims Resolution Specialist for an immediate 9-month project with a global insurance firm.About the RoleThis fully remote position offers a day rate of £180-195 and requires you to work a 40-hour week, Monday to Friday with flexibility. You will be responsible for receiving claims notifications, assessing claims, and...

Complaint Resolution Specialist

1 month ago

Glasgow, Glasgow City, United Kingdom CHUBB Full time

Are you passionate about delivering exceptional customer service and resolving complaints in a fair and timely manner?

We are seeking a highly skilled Complaint Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also managing a workload and investigating regulated complaints in line with European regulatory requirements.

Key responsibilities include:

  • Engaging with customers throughout the complaint process, ensuring regular updates on progress while handling complaints fairly and within local requirements
  • Reviewing and learning from past decisions, including decisions made by the local Ombudsman or Regulators
  • Gathering all necessary evidence in relation to complaints and ensuring fair customer outcomes
  • Working with internal departments to investigate complaints and managing all incoming enquiries effectively
  • Making final decisions on the merits of complaints and communicating outcomes clearly to customers in writing and by telephone
  • Liaising with local Ombudsman and building relationships with the business

Requirements include:

  • Fluent speaker of Dutch and French
  • Fluent in at least one other language is highly desirable but not essential
  • Previous Customer Service experience
  • Complaint handling experience is desirable but not essential
  • Operational experience, demonstrating a professional standard in customer care
  • Excellent listening and communication skills and experienced in MS Office Packages

We offer a competitive salary and pension scheme, 25 days annual leave, private medical cover, and a range of other benefits.

Our core values of integrity, client focus, respect, excellence, and teamwork dictate how we live and work. We're an ethical and honest company that's committed to its clients and employees.