Senior Complaints Manager
4 weeks ago
We are seeking a highly skilled and experienced Complaints Team Lead to join our team at Anderson Knight. The ideal candidate will have a strong background in team leadership and customer service, with a proven track record of managing high-performing teams and delivering exceptional customer experiences.
Key Responsibilities:- Team Leadership: Lead and manage a team of complaint handlers, providing guidance and support to ensure the team meets and exceeds performance targets.
- Complaint Resolution: Oversee the handling and resolution of customer complaints, ensuring timely and satisfactory outcomes in line with company policies and regulatory standards.
- Process Improvement: Identify trends and patterns in complaints, providing feedback and suggestions for process improvements to enhance customer satisfaction.
- Performance Management: Monitor team performance, conduct regular reviews, and implement development plans to ensure continuous improvement and skill enhancement.
- Compliance and Reporting: Ensure all complaints are handled in compliance with financial regulations and company policies. Maintain accurate records and produce regular reports on complaint trends and resolutions.
- Stakeholder Engagement: Liaise with internal departments and senior management to escalate and resolve complex cases, ensuring clear communication and collaboration.
- Training and Development: Organise and deliver training sessions for team members, ensuring they are equipped with the necessary skills and knowledge to handle complaints effectively.
- Proven experience in a leadership role within a financial services business, focusing on complaints management or customer service.
- Strong understanding of financial services regulations and complaint handling processes.
- Excellent communication and interpersonal skills, with the ability to manage and motivate a team.
- Strong problem-solving skills and the ability to think critically under pressure.
- Ability to work rotational shifts, including evenings and weekends.
- A customer-centric mindset with a commitment to delivering high-quality service.
- Previous experience in a complaints handling role within a financial services environment.
- Previous experience within Financial Services.
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Complaint Resolution Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom CHUBB Full timeWe are seeking a skilled Complaints Handler to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, as well as investigating regulated complaints in line with European regulatory requirements.The ideal candidate will have...
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Complaint Resolution Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom CHUBB Full timeAre you passionate about delivering exceptional customer service and resolving complaints in a fair and timely manner?We are seeking a highly skilled Complaint Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of...
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Complaints Resolution Specialist
2 weeks ago
Glasgow, Glasgow City, United Kingdom CHUBB Full timeAbout the RoleWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team based in Glasgow. As a key member of our team, you will play a crucial role in ensuring accurate assessment and dedicated management of complaints in line with European regulatory requirements.Key ResponsibilitiesEngage with...
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Complaint Resolution Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom CHUBB Full timeWe are seeking a skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European regulatory requirements.The ideal candidate...
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Complaints Resolution Specialist
1 month ago
Glasgow, Glasgow City, United Kingdom Greenbean Full time £29,000 - £31,000Complaints Resolution SpecialistWe are seeking a skilled Complaints Resolution Specialist to join our team in Glasgow. As a key member of our team, you will be responsible for handling complaints and price comparison cases to agreed standards, in compliance with the Code of Conduct. Key Responsibilities: Investigate complaints and price comparison cases...
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Complaint Resolution Specialist
2 weeks ago
Glasgow, Glasgow City, United Kingdom greenbean Full timeJob DescriptionWe are seeking a skilled Complaint Resolution Specialist to join our team in Glasgow. The successful candidate will be responsible for investigating internally identified errors and ensuring customer care standards are met.Key Responsibilities:Investigate and resolve complaints in a timely and professional manner.Proactively contact investors...
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Complaints Resolution Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom Greenbean Full timeComplaints Resolution SpecialistWe are seeking a skilled Complaints Resolution Specialist to join our team in Glasgow. As a key member of our team, you will play a vital role in supporting our service excellence objectives by using your dispute resolution skills to achieve positive customer outcomes.This role requires you to work within a tight-knit team to...
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Operational Complaints Coordinator
3 weeks ago
Glasgow, Glasgow City, United Kingdom Greenbean Full timeJob DescriptionWe are seeking a skilled Operational Complaints Coordinator to join our team at Greenbean. This exciting role will involve handling complaints and price comparison cases to agreed standards, in compliance with the Code of Conduct.Your Key ResponsibilitiesUsing detailed knowledge and investigative skills to fully explore cases, providing expert...
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Complaints Resolution Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom Greenbean Full timeJob DescriptionWe are seeking a skilled Complaints Resolution Specialist to join our team at Greenbean. This role is crucial in supporting our service excellence objectives by ensuring positive customer outcomes are achieved through effective dispute resolution skills.As a Complaints Resolution Specialist, you will work closely with our team to respond to...
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Clinical Services Complaints Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Optical Express Group Full timeComplaints Handler Role OverviewWe are seeking a skilled Complaints Handler to join our Clinical Services team at Optical Express Group in Glasgow city centre. The successful candidate will be responsible for handling patient-related queries and complaints, ensuring exceptional customer service at all times.As a key point of contact for patients, you will be...
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Complaints Resolution Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Optical Express Group Full timeJob Title: Complaints Handler – Clinical ServicesLocation: Glasgow City CentreHours: 40 hours per week, office basedCompetitive salary & benefitsAt Optical Express, we value exceptional patient care and outstanding clinical outcomes. As a company, we invest in our people and technology to deliver the best results.Our team works together to strive for...
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Executive Complaints Resolution Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom Clear Business Full timeJob DescriptionClear Business is seeking a highly skilled Executive Complaints Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for resolving high-level complaints in a timely and professional manner.Key ResponsibilitiesResolve High-Level Complaints: You will be the final escalation point for our...
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Customer Service Representative
3 weeks ago
Glasgow, Glasgow City, United Kingdom CHUBB Full timeWe are seeking a highly skilled Customer Service Representative to join our Continental European Complaints Team in Glasgow.This is an excellent opportunity to develop your skills and experience within a leading insurer, with a strong focus on customer satisfaction and complaint resolution.The successful candidate will be responsible for managing a workload...
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Senior Legal Counsel
4 weeks ago
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Senior VAT Consultant
2 weeks ago
Glasgow, Glasgow City, United Kingdom Hays Senior Finance Full timeJob Overview: As a VAT Manager with Hays Senior Finance, you will work closely with the VAT Partners and Directors as a key member of the team in Scotland. Your responsibilities will include managing a client portfolio with significant client responsibility, overseeing your team's portfolios, and delivering high-quality VAT consultancy services. You will...
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Senior Financial Planning Manager
3 days ago
Glasgow, Glasgow City, United Kingdom Hays Senior Finance Full time**Exciting Opportunity in the Heart of Perth**Hays Senior Finance is proud to represent a long-standing, established business based on the outskirts of Perth, seeking an experienced Financial Controller to join their close-knit team.The successful candidate will be responsible for overseeing the financial management of three entities within the group. Key...
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Senior Legal Advisor
4 weeks ago
Glasgow, Glasgow City, United Kingdom Meraki Talent Ltd Full timeAt Meraki Talent Ltd, we are seeking a highly skilled Senior Legal Advisor to lead our customer complaints remediation efforts and ensure fair and timely resolution of disputes.The ideal candidate will have a strong focus on customer protection and dispute resolution, with a proven track record of providing expert legal advice and oversight on customer...
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Claims and Complaints Team Lead
4 weeks ago
Glasgow, Glasgow City, United Kingdom Aston Charles Full timeLiability Claims Team Leader OpportunityAston Charles is seeking an experienced Claims Team Leader to join our client, a leading Insurtech firm. As a Liability Claims Team Leader, you will be responsible for managing a team of Claims Handlers, handling complex claims, and ensuring compliance with industry regulations.Key Responsibilities:Manage a team of...
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Senior Legal Advisor
4 weeks ago
Glasgow, Glasgow City, United Kingdom Meraki Talent Ltd Full timeAt Meraki Talent Ltd, we are seeking an experienced Senior Legal Advisor to lead our customer complaints remediation efforts and ensure fair and timely resolution of disputes.The ideal candidate will have a strong focus on customer protection and dispute resolution, with in-depth knowledge of financial services regulations, consumer rights, and...
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Senior Insurance Adviser
2 weeks ago
Glasgow, Glasgow City, United Kingdom Lawes Insurance Recruitment Full timeJob Role: Senior Insurance AdviserWe are seeking a highly skilled Senior Insurance Adviser to join our team at Lawes Insurance Recruitment. As a key member of our Client Adviser Team, you will assist the Team Leader and Divisional Manager in accordance with Group objectives, procedures, and standards.Key Responsibilities:Report to the Client Adviser Team...