Claims and Complaints Team Lead

1 month ago


Glasgow, Glasgow City, United Kingdom Aston Charles Full time
Liability Claims Team Leader Opportunity

Aston Charles is seeking an experienced Claims Team Leader to join our client, a leading Insurtech firm. As a Liability Claims Team Leader, you will be responsible for managing a team of Claims Handlers, handling complex claims, and ensuring compliance with industry regulations.

Key Responsibilities:

  • Manage a team of Claims Handlers, providing training, development, and coaching
  • Handle complex claims, including Public and Employers' Liability losses
  • Ensure compliance with industry regulations and company policies
  • Act as an escalation point for complaints and file/audit checking

About the Company:

Aston Charles is a specialist recruitment agency, providing personalized services to the General Insurance and Financial Services sector. Our client is a cutting-edge Insurtech firm, utilizing state-of-the-art technology to tackle longstanding problems in the claims industry.

What We Offer:

  • An attractive basic salary, negotiable depending on experience
  • A range of company benefits, including support towards professional qualifications
  • A dynamic and supportive team environment

Apply Now:

To apply for this exciting opportunity, please submit your application through Aston Charles. We look forward to hearing from you.



  • Glasgow, Glasgow City, United Kingdom Meraki Talent Limited Full time

    We are seeking a dedicated and skilled Claims Handler to join our team at Meraki Talent Limited, a leading Insurance firm in Glasgow. As a Claims Handler, you will play a crucial role in managing and resolving claims related to accident and health incidents.Key Responsibilities:Claim Investigation: Conduct thorough investigations into reported claims to...

  • Claims Administrator

    3 weeks ago


    Glasgow, Glasgow City, United Kingdom Lawes Insurance Recruitment Full time

    Key Role: Property Claims Handler/Case ManagerThis is a unique opportunity to work with a leading property insurance team in Glasgow. You will be responsible for handling property claims from key clients, ensuring compliance with regulatory requirements, and maintaining a professional image.Responsibilities:Handle phone and written inquiries regarding...

  • Claims Handler

    4 weeks ago


    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Are you a skilled Claims Handler with experience in handling Casualty Claims and a passion for delivering exceptional customer service in a global organisation?We have an exciting opportunity for a Claims Handler to join our team in Glasgow, where you will play a key role in handling a portfolio of up to 350 casualty claims, including Employer's Liability,...

  • Claims Handler

    4 weeks ago


    Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Are you a skilled Claims Handler with a passion for handling Casualty Claims and a desire to work for a leading global Insurer with a strong presence in 54 countries?We are seeking a talented Claims Handler to join our team in Glasgow, where you will have the opportunity to grow and develop within our Claims department.As a Claims Handler, you will be...


  • Glasgow, Glasgow City, United Kingdom LSG Consulting Full time

    We are seeking a highly skilled Team Leader to oversee the management of Liability Insurance Claims for our national and international Insurance Client based in the UK.The ideal candidate for this position will have experience handling Noise Induced Hearing Loss Claims and possess excellent management, planning, and organisational skills.The Team Leader will...


  • Glasgow, Glasgow City, United Kingdom City Facilities Management Full time

    Job Title: Claims Management Team LeadJob Summary:The Claims Management Team Lead will oversee the Accident and Enforcement team, ensuring all reporting requirements are carried out in accordance with the SLA. This includes managing the team's workload, monitoring quality, and carrying out one-to-one meetings to identify training needs.Key...


  • Glasgow, Glasgow City, United Kingdom CHUBB Full time

    Role OverviewWe are seeking a skilled and motivated Claims Professional to join our team in Glasgow. As a key member of our Claims department, you will be responsible for handling a portfolio of up to 350 casualty claims consisting of Employer's Liability, Product Liability products, and a small amount of motor claims.In this role, you will have the...

  • Claims Handler

    4 weeks ago


    Glasgow, Glasgow City, United Kingdom Exchange Street Claims & Financial Services Full time

    At Exchange Street Claims & Financial Services, we're committed to helping our customers navigate the claims process with ease and efficiency. As a Trainee Claims Handler, you'll play a vital role in ensuring a smooth experience for our customers.Your key responsibilities will include assessing and managing household claims, applying both empathy and...


  • Glasgow, Glasgow City, United Kingdom Davies Full time

    Job Title: Senior Claims Team SupervisorJob Summary: We are seeking a highly experienced Senior Claims Team Supervisor to join our Casualty Claims team. As a Senior Claims Team Supervisor, you will be responsible for supervising and supporting a team of claims handlers, handling allocated claims, and ensuring that all claims are handled in accordance with...


  • Glasgow, Glasgow City, United Kingdom CHUBB Full time

    We are seeking a highly skilled Customer Service Representative to join our Continental European Complaints Team in Glasgow.This is an excellent opportunity to develop your skills and experience within a leading insurer, with a strong focus on customer satisfaction and complaint resolution.The successful candidate will be responsible for managing a workload...


  • Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    Job SummaryWe are seeking a highly skilled and experienced Complaints Team Lead to join our team at Anderson Knight. The ideal candidate will have a strong background in team leadership and customer service, with a proven track record of managing high-performing teams and delivering exceptional customer experiences.Key Responsibilities:Team Leadership: Lead...


  • Glasgow, Glasgow City, United Kingdom Davies Full time

    Claims Handler Job DescriptionWe are seeking a highly skilled Claims Handler to join our team at Davies. As a Claims Handler, you will be responsible for handling a range of claims of varying complexity and value, working to achieve agreed activity levels and reducing WIP throughout the year.Key Responsibilities:Process all invoices and approve estimates...


  • Glasgow, Glasgow City, United Kingdom CHUBB Full time

    We are seeking a skilled Complaints Handler to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, as well as investigating regulated complaints in line with European regulatory requirements.The ideal candidate will have...

  • Property Adjuster

    3 weeks ago


    Glasgow, Glasgow City, United Kingdom Exchange Street Claims ltd Full time

    Job Title: Domestic Loss AdjusterJob Summary:We are seeking a highly skilled Domestic Loss Adjuster to join our team at Exchange Street Claims Ltd. The ideal candidate will have a strong background in property claims handling and be able to work effectively with clients to resolve domestic losses up to £100,000 in value.Key Responsibilities:Investigate and...


  • Glasgow, Glasgow City, United Kingdom LSG Consulting Full time

    We are seeking an experienced Insurance Claims Manager to lead our national and international insurance client claims team. The ideal candidate will have a liability insurance or casualty insurance claims background, with transferable experience in managing claims from cradle to grave.The successful candidate will oversee a caseload, handle allocated claims,...


  • Glasgow, Glasgow City, United Kingdom CHUBB Full time

    About the RoleWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team based in Glasgow. As a key member of our team, you will play a crucial role in ensuring accurate assessment and dedicated management of complaints in line with European regulatory requirements.Key ResponsibilitiesEngage with...


  • Glasgow, Glasgow City, United Kingdom CHUBB Full time

    We are seeking a skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European regulatory requirements.The ideal candidate...

  • Claims Handler

    2 weeks ago


    Glasgow, Glasgow City, United Kingdom Zurich 56 Company Ltd Full time

    Claims Handler Job DescriptionAt Zurich 56 Company Ltd, we're seeking a skilled Claims Handler to join our team. This role involves handling customer claims queries, resolving issues promptly, and delivering exceptional service. The successful candidate will have excellent communication skills, a customer-focused approach, and the ability to work...


  • Glasgow, Glasgow City, United Kingdom Greenbean Full time £29,000 - £31,000

    Complaints Resolution SpecialistWe are seeking a skilled Complaints Resolution Specialist to join our team in Glasgow. As a key member of our team, you will be responsible for handling complaints and price comparison cases to agreed standards, in compliance with the Code of Conduct. Key Responsibilities: Investigate complaints and price comparison cases...


  • Glasgow, Glasgow City, United Kingdom greenbean Full time

    Job DescriptionWe are seeking a skilled Complaint Resolution Specialist to join our team in Glasgow. The successful candidate will be responsible for investigating internally identified errors and ensuring customer care standards are met.Key Responsibilities:Investigate and resolve complaints in a timely and professional manner.Proactively contact investors...