Complaint Resolution Specialist
3 weeks ago
We are seeking a skilled Complaints Resolution Specialist to join our Continental European Complaints Team in Glasgow. As a key member of our team, you will be responsible for ensuring accurate assessment and dedicated management of complaints, while also investigating regulated complaints in line with European regulatory requirements.
The ideal candidate will have previous customer service experience and be fluent in Dutch and English. You will be responsible for engaging with customers throughout the complaint process, ensuring regular updates on progress while handling complaints fairly and within local requirements.
Key responsibilities include reviewing and learning from past decisions, gathering all necessary evidence, and prioritizing and handling your own case load. You will also be responsible for making a final decision on the merits of the complaint and communicating outcomes clearly to customers in writing and by telephone.
We offer a competitive salary and pension scheme, 25 days annual leave, and private medical cover. Our core values of integrity, client focus, respect, excellence, and teamwork dictate how we live and work, and we are committed to equality, fairness, and respect for all colleagues, candidates, clients, and business partners.
We are an ethical and honest company that is wholly committed to its clients. A business that is engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that is collaborative and supportive.
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