Executive Complaints Resolution Specialist

4 weeks ago


Glasgow, Glasgow City, United Kingdom Clear Business Full time
Job Description

Clear Business is seeking a highly skilled Executive Complaints Resolution Specialist to join our team. As a key member of our customer experience team, you will be responsible for resolving high-level complaints in a timely and professional manner.

Key Responsibilities:

  • Investigate and resolve high-level complaints in accordance with company policies and procedures.
  • Communicate effectively with customers to understand their concerns and provide solutions.
  • Work closely with internal stakeholders to resolve complaints and improve customer experience.
  • Identify trends and areas for improvement in complaint handling and make recommendations for process enhancements.
  • Stay up-to-date with industry standards and regulatory requirements related to complaint handling.

Requirements:

  • Proven experience in complaint handling and customer service.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of industry standards and regulatory requirements related to complaint handling.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and customer-focused individual with a passion for complaint handling, please submit your application, including your resume and a cover letter, to [insert contact information].



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