Customer Service Coordinator
17 hours ago
Job Summary
The Customer Services Coordinator will be responsible for delivering exceptional service to our customers throughout the customer journey. This role requires effective communication and problem-solving skills to manage customer expectations and achieve satisfaction.
Key Responsibilities
- Provide first-class service to customers through various channels, including phone and email.
- Work within established guidelines and standards to ensure accuracy and consistency in customer interactions.
- Manage customer expectations by clearly explaining situations, next steps, and potential outcomes.
- Take ownership of customer queries, resolving routine issues independently and escalating complex matters to senior colleagues.
- Collaborate with the Customer Services team to ensure seamless communication and efficient issue resolution.
About Redrow
Redrow is a leading homebuilder with a proud reputation for delivering high-quality homes across England and Wales. We value our employees' growth and development, promoting a culture of equality, diversity, and inclusion. Our commitment to employee wellbeing is evident in our range of wellbeing programs and initiatives.
What We Offer
At Redrow, we invest in our people's development, providing opportunities for growth and career progression. We believe in fostering a culture of excellence, where every individual can thrive and reach their full potential.
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