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Customer Service Coordinator
2 months ago
We are seeking a highly skilled and experienced Customer Care Co-ordinator to join our team at Bloor Homes. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of care and support.
Key Responsibilities:- Provide timely and effective responses to customer inquiries and complaints via phone, email, and post.
- Validate and resolve customer complaints and issues in a professional and courteous manner.
- Coordinate with customer care technicians, suppliers, and subcontractors to resolve issues and schedule appointments.
- Ensure that all customer interactions are documented and updated in our CRM system.
- Develop and maintain a thorough understanding of our company's policies and procedures.
- Collaborate with other teams to ensure seamless customer service delivery.
- Stay up-to-date with industry developments and best practices in customer service.
- Proven experience in a customer-facing role, preferably in a similar industry.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficiency in CRM software and other relevant tools.
- GCSE standard education or equivalent.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
