Customer Service Representative
4 weeks ago
Job Title: Client Services Coordinator
Job Summary:
We are seeking a highly motivated and customer-focused Client Services Coordinator to join our team. As a key member of our client services team, you will be responsible for providing exceptional customer service, managing customer relationships, and driving business growth.
Key Responsibilities:
- Proactively contact customers to ensure full satisfaction and retention.
- Manage emails and calls from existing customers, dealing with enquiries and forwarding on to relevant team members.
- Follow up and keep in touch with existing clients to secure repeat business.
- Act as a point of contact for any customer queries.
- Provide exceptional service levels, transparency, and a highly professional point of contact.
- Deal with technical enquiries and help process quotations.
- Use internal invoicing and CRM systems.
Requirements:
- Confident telephone manner and happy dealing with clients.
- Background in construction industry highly advantageous but not required.
- Strong work ethic with great people skills and a professional telephone manner.
- Confidence to learn and develop through continuous on-the-job training.
- Customer-focused with excellent communication and attention to detail.
About Us:
Impact Recruitment Services is a leading recruitment agency, acting on behalf of our clients to find the best talent in the industry.
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