Customer Service Representative

2 weeks ago


Northampton, Northamptonshire, United Kingdom Tate Hertfordshire Full time

Senior Collector and Negotiator Role

We're looking for a skilled Customer Service Representative to join our Collections and Recoveries team.

The ideal candidate will have excellent customer service skills and be able to communicate effectively with customers over the phone.

Key Responsibilities:

• Communicate with customers to resolve outstanding debts and negotiate payment plans.

• Work with customers to understand their financial situations and provide guidance on how to manage their debt.

• Collaborate with colleagues to share knowledge and best practices in collections and recoveries.

What You'll Need:

• Excellent customer service skills and ability to communicate effectively with customers.

• Strong negotiation and problem-solving skills.

• Ability to work in a fast-paced environment and meet deadlines.

About Us:

Tate Hertfordshire is committed to providing excellent customer service and supporting our customers through challenging times.



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