Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly skilled Customer Service Representative to join our team at Ricoh UK. As a Customer Service Representative, you will be responsible for processing customer requests for service assistance by scheduling engineers to attend customer requests in an effective and professional manner.
Key Responsibilities
- To process customer requests for service assistance by scheduling engineers to attend customers requests, in an effective and professional manner to comply with agreed customer contractual service levels and company procedures.
- To take ownership for a customer request for Technical assistance, from call receipt to call closure, including providing customer updates on response times, troubleshooting based on the systems scheduling and dealing with Engineer queries, ensuring Customer service level agreements are met and penalties avoided.
- To provide outstanding customer service to both external and internal customers through taking calls and responding appropriately by: Offering first level technical assistance using the online knowledge bases provided, in order to offer the fast fix possible and preventing an Engineer call being required,To escalate calls that are unresolved by first level technical assistance to be scheduled an Engineer visit within the required timescales, in order to ensure the Company meets service level agreements,Provide general customer service to ensure all queries are dealt with and where applicable, referring queries to other departments such as Credit Control, to offer the highest level of customer service and to deliver first time resolution.
- To promote Company initiatives as requested, in order to enhance customer satisfaction and Company performance.
- To provide the Field Service Manager with communication of the areas activity, including performance, response times and customer escalations, in order for issues to be addressed quickly and efficiently.
- Adherence to Ricoh Policies and procedures to ensure high quality and efficiencies.
- Maintains database integrity by ensuring verification of customer information and file maintenance.
About You
- Good telephone manner
- Excellent customer handling skills,
- Written communication skills to enable effective communication with internal and external contacts,
- Knowledge of relevant systems and procedures,
- Basic understanding of the Ricoh and non Ricoh product ranges
- Commercial awareness of the Companies customer base,
- Good geographical knowledge,
- Negotiation skills,
- Problem solving skills.
-
Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Welcome Break Full timeCustomer Service RepresentativeWelcome Break is a leading provider of hospitality services, and we are seeking a Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring that their experience is memorable and enjoyable.You will work as...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Brook Street NMR Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Brook Street NMR. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective responses to customer inquiriesResolve customer...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Impact Recruitment Full timeJob Title: Customer Service RepresentativeJob Description:We are seeking a skilled Customer Service Representative to join our team at Impact Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service and technical solutions to our clients.Duties and Responsibilities:Diagnose customer product...
-
Customer Service Representative
1 week ago
Northampton, Northamptonshire, United Kingdom Dunelm Full timeJob Role OverviewPay £6.72 - £11.44 per hour.Our coffee shops in Northampton are looking for a Customer Service Representative to work a minimum of 20 hours per week. The hours will be spread across the week and will include at least one evening and one Saturday or Sunday shift.Dunelm's coffee shops, affectionately titled Pausa, are thriving, and our...
-
Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Brook Street NMR Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our helpdesk team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers via...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Nationwide Building Society Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at Nationwide Building Society. As a key member of our Collections and Recoveries department, you will play a vital role in supporting our customers through challenging financial times.As a Customer Service Representative, you will be responsible for...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Tempeo Limited Full timeTempeo Limited is seeking a motivated and enthusiastic Customer Service Representative to manage customer interactions across multiple channels, including phone, live chat, and email. The ideal candidate will have strong communication skills and a passion for delivering outstanding customer service.Key Responsibilities:Manage customer interactions across...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Ricoh Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Ricoh UK. As a Customer Service Representative, you will be responsible for processing customer requests for service assistance by scheduling engineers to attend customer requests in an effective and professional manner.Key ResponsibilitiesTo process customer...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals in Northampton, we are seeking a Customer Service Representative to deliver exceptional service and support to our customers. The ideal candidate will be a team player who can engage with customers, participate in operational workflow, and collaborate with colleagues to meet and exceed goals.Key Responsibilities:Provide service and...
-
Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Tate Hertfordshire Full timeSenior Collector and Negotiator RoleWe're looking for a skilled Customer Service Representative to join our Collections and Recoveries team.The ideal candidate will have excellent customer service skills and be able to communicate effectively with customers over the phone.Key Responsibilities:• Communicate with customers to resolve outstanding debts and...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom beBee Professionals Full time £20,000 - £25,000As a Customer Service Representative with beBee Professionals, you will play a vital role in ensuring our customers receive exceptional service and support. Your primary responsibility will be to provide product knowledge and advice to customers, ensuring they find the perfect product for their needs.Key Responsibilities:Greet and assist customers with...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a highly motivated Customer Service Representative to join our team at beBee Professionals in Northampton. As a key member of our operational team, you will be responsible for delivering exceptional customer service and supporting our business goals.Key Responsibilities:Provide top-notch service to customers, addressing their queries and...
-
Sales and Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Impact Recruitment Full timeJob Title: Sales and Customer Service RepresentativeJob Description:We are seeking a highly skilled Sales and Customer Service Representative to join our team at Impact Recruitment. As a Sales and Customer Service Representative, you will be responsible for handling customer sales inquiries, providing excellent customer service, and managing customer...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Welcome Break Full timeCustomer Service RepresentativeDeliver exceptional customer experiences and contribute to a positive work environment at Welcome Break.Key Responsibilities:Provide excellent customer service and resolve customer complaints in a professional manner.Work collaboratively with colleagues to achieve team goals and objectives.Participate in ongoing training and...
-
Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Tate Full timeJob OverviewWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at Tate. As a Senior Collector and Negotiator, you will play a vital role in supporting customers through challenging financial situations.Key Responsibilities:Provide exceptional customer service and support to customers facing financial...
-
Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Asda Full timeAbout the RoleWe’re looking for a Customer Service Representative to join our team in Northampton. As a Sales Associate, you will work across various departments to ensure the efficient running of our stores. This role requires a flexible approach to working hours, including late and weekend shifts.Key ResponsibilitiesYou will be responsible for serving...
-
Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Asda Stores Ltd Full timeAbout the RoleWe are seeking a skilled Customer Delivery Driver to join our team at Asda Stores Ltd. As a Customer Delivery Driver, you will be responsible for delivering our products to customers' front doors, providing excellent customer service, and working collaboratively with your team to ensure seamless operations.Key ResponsibilitiesDeliver products...
-
Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Tate Full timeJob Summary: We are seeking a skilled Customer Service Representative to join our team at Nationwide. As a Senior Collector and Negotiator, you will play a vital role in supporting our customers through challenging times.About the Role: In this position, you will use your customer service skills to guide customers delicately over the phone to achieve the...
-
Customer Service Representative
3 weeks ago
Northampton, Northamptonshire, United Kingdom Asda Stores Ltd Full timeAbout the RoleWe're looking for a skilled Customer Delivery Driver to join our team at Asda Stores Ltd. As a Customer Delivery Driver, you'll be responsible for delivering our products to customers' front doors, providing excellent customer service, and working collaboratively with our team to meet our high standards.Key ResponsibilitiesDeliver products to...
-
Customer Service Representative
4 weeks ago
Northampton, Northamptonshire, United Kingdom Tesco Full timeAbout the RoleWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at Tesco. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring that every shopper has a positive experience in our store.Key ResponsibilitiesProvide excellent customer service, responding to...