Customer Service Representative

5 days ago


Northampton, Northamptonshire, United Kingdom Brook Street NMR Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our helpdesk team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Resolve customer queries and issues in a professional and courteous manner.
  • Work collaboratively with internal teams to ensure seamless customer service delivery.
  • Contribute to the development and implementation of customer service strategies and initiatives.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Previous customer service experience, preferably in a public sector setting.

What We Offer:

  • A competitive hourly rate of £11.88.
  • Opportunities for career development and growth within the company.
  • A supportive and collaborative team environment.
  • Flexible working arrangements, including remote work options.

About Us:

Brook Street NMR is a leading provider of recruitment services to the public sector. We are committed to delivering exceptional customer service and support to our clients and candidates. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we would love to hear from you.



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