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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Sales Admin / Customer Service Representative. In this role, you will be the initial point of contact for our customers, ensuring their inquiries and needs are addressed promptly and professionally.
Key Responsibilities:- Serve as the primary point of contact for customer inquiries via phone, email, and occasionally in-person interactions.
- Review and process purchase orders accurately and efficiently.
- Address any invoicing queries or discrepancies in a timely manner, collaborating with relevant departments as needed to resolve issues.
- Build strong relationships with customers by providing exceptional service and assistance.
- Collaborate with the sales team to ensure customer needs are met and sales opportunities are maximised.
- Maintain accurate records of customer interactions and transactions in our database.
- Previous experience in a customer service or sales support role preferred.
- Excellent communication skills, both verbal and written.
- Strong attention to detail and problem-solving abilities.
- Ability to multitask and prioritise tasks effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite and experience with CRM software is a plus.
- A positive attitude and a willingness to work collaboratively as part of a team.
- Passion for delivering exceptional customer service and exceeding customer expectations.
We believe in the power of teamwork and camaraderie to achieve our company goals. Joining our team means becoming a valued member of a close-knit community where your contributions are recognised and appreciated. We offer competitive compensation, opportunities for growth and development, and a supportive work environment where you can thrive both personally and professionally.
