Customer Service Representative
3 weeks ago
Job Summary: We are seeking a skilled Customer Service Representative to join our team at Nationwide. As a Senior Collector and Negotiator, you will play a vital role in supporting our customers through challenging times.
About the Role: In this position, you will use your customer service skills to guide customers delicately over the phone to achieve the best outcome. You will work in a hybrid pattern of 2 days within the office and 3 from home, with the first 8-10 weeks of training requiring you to work the hours of 9am-5pm.
Key Responsibilities:
- Provide exceptional customer service to customers in challenging situations
- Use negotiation skills to achieve the best outcome for customers
- Work in a hybrid pattern of 2 days within the office and 3 from home
- Participate in training and development programs to enhance skills and knowledge
What We Offer: As a Senior Collector and Negotiator at Nationwide, you will have the opportunity to work in a dynamic and supportive team environment. You will receive comprehensive training and development programs to enhance your skills and knowledge, and you will be part of a company that values its employees and provides a range of benefits and perks.
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