Customer Service Representative

2 weeks ago

Northampton, Northamptonshire, United Kingdom Redrow Full time

Job Summary

The Customer Services Coordinator will be responsible for delivering exceptional customer service to our clients throughout the customer journey. This role requires the ability to effectively communicate with customers, manage their expectations, and provide solutions to their queries in a timely and professional manner.

Key Responsibilities

  • Provide first-class customer service to our clients, responding to their queries and concerns in a prompt and professional manner.
  • Work closely with the customer services team to ensure that customer expectations are managed effectively and that all customer interactions are recorded accurately.
  • Take ownership of customer queries, resolving routine issues independently and escalating more complex matters to the Customer Services Manager or Head of Customer Services.
  • Collaborate with other departments to ensure that customer needs are met and that all customer interactions are handled efficiently.
  • Contribute to the development of customer service strategies and initiatives to improve customer satisfaction and loyalty.

About Redrow

Redrow is a leading housebuilder with a proud reputation for building high-quality homes across England and Wales. We are committed to promoting equality, diversity, and inclusion throughout our business and to creating a culture that values difference and promotes fairness.

We believe in investing in our people and providing opportunities for growth and development. We offer a range of wellbeing programs and initiatives to support our employees' physical, emotional, and financial wellbeing.

At Redrow, we are passionate about delivering exceptional customer service and building strong relationships with our customers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

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