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Customer Service Coordinator

2 months ago

Northampton, Northamptonshire, United Kingdom Bloor Homes Full time
{"Job Title": "Customer Care Co-ordinator", "Job Description": "Key Responsibilities
  • Manage incoming calls, post, and emails related to customer care, ensuring timely and effective responses.
  • Validate customer complaints and resolve issues efficiently, seeking guidance when necessary.
  • Coordinate with customer care technicians, suppliers, and subcontractors to resolve issues and schedule appointments.
  • Verify that work is completed to the customer's satisfaction and update records using Sitestream.
  • Identify and report persistent faults to the customer care manager or head of customer care.
  • Minimize costs by categorizing work effectively.
  • Develop an understanding of the social housing defect reporting process and assist with logging defects as needed.
  • Process purchaser reports in line with the Your New Home Guide.
  • Attend meetings as required to perform duties.
  • Comply with and uphold company policies and procedures.
  • Perform additional tasks as reasonably required.
  • Ensure adherence to health and safety protocols related to Covid-19.Essential Skills and Attributes
    • Customer service experience in an office environment.
    • Proficiency in CRM software.
    • GCSE standard education (or equivalent) including English and Maths.
    • Strong verbal and written communication skills.
    • Ability to multitask with effective time management.
    Company Benefits
    • Scottish Widows Pension Scheme.
    • 33 days holiday entitlement (including bank holidays).
    • Group staff discount at Triumph Motorcycles ltd.
    • Competitive discount on our homes (dependent on property and location).
    ", "Language": "en-US"}