Customer Service Representative

4 weeks ago


Northampton, Northamptonshire, United Kingdom Keepmoat Homes Full time
Customer Care Coordinator Job Description

We are seeking a highly skilled and dedicated Customer Care Coordinator to join our team at Keepmoat Homes. As a key member of our Customer Care Team, you will play a vital role in providing exceptional customer service and ensuring that our customers receive the highest level of care and support.

Key Responsibilities:
  • Liaise with customers and stakeholders to resolve queries and complaints in a timely and effective manner.
  • Manage and maintain accurate records of customer interactions and feedback.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
  • Develop and implement effective solutions to improve customer satisfaction and experience.
  • Provide regular updates and reports to management on customer care performance and trends.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Experience in customer service or a related field.
  • Knowledge of customer relationship management (CRM) systems.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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