Customer Service Representative

4 weeks ago


Northampton, Northamptonshire, United Kingdom Keepmoat Homes Full time
Customer Care Coordinator Job Description

We are seeking a highly skilled and dedicated Customer Care Coordinator to join our team at Keepmoat Homes. As a key member of our Customer Care Team, you will play a vital role in providing exceptional customer service and ensuring that our customers receive the highest level of care and support.

Key Responsibilities:
  • Liaise with customers and stakeholders to resolve complaints and queries in a timely and effective manner.
  • Manage and maintain accurate records of customer interactions and correspondence.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
  • Develop and implement effective solutions to improve customer satisfaction and experience.
  • Provide training and support to colleagues to ensure they have the necessary skills and knowledge to deliver exceptional customer service.
Requirements:
  • Proven experience in a customer-facing role, with a strong track record of delivering excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong problem-solving skills, with the ability to think creatively and develop effective solutions.
  • Knowledge of customer service principles and practices, with a commitment to delivering exceptional customer experiences.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to support your career growth.
  • A collaborative and supportive team environment.
  • The opportunity to work with a market-leading company that values customer satisfaction and excellence.


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