Customer Retention Specialist

2 days ago


Milton Keynes, Milton Keynes, United Kingdom Blue Pelican Full time
About the Role

We are seeking an experienced CRM specialist to join our marketing team as a Customer Retention Specialist. This is a unique opportunity to oversee the creation and execution of CRM strategy and operations for in-life marketing activities designed to drive customer engagement and retention efforts.

The ideal candidate will have a background in CRM, with a mix of strategy and planning, coupled with CRM operations experience. They should also be familiar with regulated industries, such as financial services, and have knowledge of marketing automation platforms, ideally Hubspot.

This role will involve devising content calendars for campaigns, leveraging market insights and trends to inform content strategy. The successful candidate will also be responsible for building and executing CRM campaigns using the Hubspot platform and ensuring automation.



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