Customer Success Lead

3 days ago


Edinburgh, Edinburgh, United Kingdom Razorblue Group Ltd Full time
About Our Team

We're a close-knit team of tech enthusiasts passionate about delivering outstanding results. As a Senior Account Manager, you'll contribute to our mission by fostering strong customer relationships and driving business growth.

Compensation Package

We're offering a salary in the range of £60,000 - £75,000 per annum, depending on experience, plus additional benefits.

Key Accountabilities

You'll be responsible for:

  • Developing and executing account plans to meet sales targets
  • Collaborating with colleagues to share best practices and improve service delivery
  • Providing exceptional customer service to build trust and loyalty
Requirements
  • At least 5 years of experience in account management or a related field
  • Exceptional communication, presentation, and relationship-building skills
  • Proficiency in Microsoft Office and willingness to learn new tools
  • Full clean UK driving licence
  • Proven track record in the technology industry, preferably as a Microsoft Partner/Managed Service Provider
  • Native-level English language skills
Benefits and Perks
  • Hybrid working arrangement with flexible hours
  • Generous holiday package, including public holidays and additional purchase leave
  • Referral bonuses, enhanced parental leave, and fully funded training opportunities
  • Access to a cycle-to-work scheme, discounted broadband, life insurance, and private health insurance
  • A chance to own an eco-friendly electric car through our EV Scheme

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