Customer Success Business Partner

3 days ago


Edinburgh, Edinburgh, United Kingdom Mapal Group Full time
About the Role

We are seeking a Customer Success Business Partner to join our team in Edinburgh.

The primary goal of this role is to build and sustain trusted business partnerships with our larger and more strategic clients.

Key Responsibilities
  • Develop and execute account plans to ensure maximum retention and growth.
  • Protect controllable attrition and ARR value of portfolio.
  • Identify customer strategy, growth plans and key contacts to uncover cross-sell and upsell leads for Sales.
  • Expand and maintain a detailed account record of each account with the CRM.
  • Participate in identifying industry best practices to be shared.
  • Conduct Quarterly Business Reviews (QBRs) to assess performance, align on goals, and strengthen client relationships.
  • Represent the company at customer visits, events, and exhibitions, fostering engagement and promoting brand presence in-person and online.
Requirements
  • A minimum of 3 years professional experience in a customer-facing role. Preferably within a SaaS business or a similar industry.
  • Possess a solid understanding of Customer Success (CS) principles and best practices to drive customer satisfaction and retention.
  • Have the ability to identify problems and opportunities as well as offer or implement actions and solutions.
  • Proven ability to effectively manage work across teams and disciplines.
  • Experience in hosting face-to-face meetings and liaising effectively with senior stakeholders.
Compensation Package

We offer a competitive salary, achievable incentive bonuses, career advancement opportunities, and a unique employee-focused culture. Our estimated salary for this role is £50,000 - 60,000 per annum, depending on experience.

Mapal Group offers a fast-paced, agile, and multi-cultural work environment where we move quickly to meet the needs and surpass the expectations of the world's largest hospitality providers.



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