Renewable Energy Operations Specialist

6 days ago

London, Greater London, United Kingdom Octopus Energy Full time

About the Role

We're looking for a highly skilled and passionate professional to join our EuroHub operations team as an Energy Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities

  • Provide end-to-end customer service, taking full responsibility for resolving customer queries and issues.
  • Work closely with our customers to understand their needs and provide tailored solutions.
  • Collaborate with our team to identify areas for improvement and implement changes to enhance the customer experience.
  • Stay up-to-date with industry developments and best practices to ensure that our customers receive the latest information and support.
  • Contribute to the development of our operations team, sharing knowledge and expertise to drive continuous improvement.

What We're Looking For

We're seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional service. If you have a strong work ethic, excellent communication skills, and a commitment to sustainability, we'd love to hear from you.

Requirements

  • Fluency in English and German, both written and verbal.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving skills and attention to detail.
  • Commitment to sustainability and renewable energy.

What We Offer

We offer a competitive salary, comprehensive training, and opportunities for career development. As a member of our team, you'll have access to a range of benefits, including a cycle-to-work scheme, EV salary sacrifice, and more.

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