Housing Management Specialist

5 hours ago


Plymouth, Plymouth, United Kingdom CIH International Housing Group Full time

Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England.

We are seeking a highly skilled Housing Officer to join our Housing Operations team in the South West. This role will involve managing a patch consisting of general needs, homes for older people, and affordable housing properties.

The successful candidate will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. Working in a professional manner to resolve problems and improve services, you will effectively manage anti-social behaviour cases and complaints about service delivery.

  • You will liaise with colleagues in Property Services and Lettings to ensure effective allocation of void properties.
  • Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels.
  • You will work with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety, and data protection).
Key Responsibilities:
  • Delivering general advice on all aspects of tenancy to enable sustainability.
  • Working with a range of external agencies to resolve a range of issues affecting tenant welfare including domestic abuse, anti-social behaviour, and safeguarding.
  • Completing a range of tenancy management processes, which include tenancy conversions, permissions, mutual exchanges, successions, service charges, and enforcement of tenancy breaches.

This is an excellent opportunity to develop your career in housing management. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Benefits:
  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
  • A pension scheme with employer contributions from Sanctuary.
  • Life Assurance.
  • Employee Advice Service including counselling.
  • Cycle to Work scheme.
  • Voluntary health plans.
  • Employee discounts.
  • Wellbeing support and tools.
  • Employee recognition scheme.
  • Employee Networks.


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